Avaya R2 Guia do Utilizador Página 121
- Página / 260
- Índice
- RESOLUÇÃO DE PROBLEMAS
- MARCADORES
Avaliado. / 5. Com base em avaliações de clientes
About Historical Reports
6-6 Historical Report Attributes
Historical Report Attributes 6
The following tables list the data items reported in the different categories of
Historical Reports. Data items are defined in Chapter 9, “BCMS Vu Real-
Time and Historical Report Data Items.”
Agent a
nd Agent Summary Split/Skill Historical Report
Historical Reports
ACD Calls Abandoned Calls
Agent ACD Calls
Agent Name Average Abandoned Time
Average External Time Average Speed of Answer
Average Talk Time Average Staffed
External Calls Average Talk Time
Total After Call Flow In
Total AUX/Other Flow Out
Total Available Time Split/Skill
Total Hold Time Split/Skill Name
Total Time Staffed Total After Call
Total AUX/Other
% Within Service Level
- BCMS Vu™ Software 0 1
- Software License Agreement 3
- Table of Contents 0 6
- Table of Contents 7
- Preface P 10
- Audience 0 11
- Contents of This Document 0 12
- Related Documents 0 15
- Introduction 1 16
- Features of 17
- Software 1 17
- Benefits of 18
- Introduction 19
- Chapter 1 20
- Operating Environment 1 21
- For the 22
- Client PC 1 22
- Software Restrictions 1 23
- Administrative Requirements 1 24
- Performance Considerations 1 25
- Help Escalation 1 25
- BCMS Vu Server 28
- What Can I Do Using 29
- Server? 2 29
- Server Software 2 30
- Server Basics 31
- Chapter 2 32
- Opening 33
- Server the First Time 2 33
- Server Main Window 2 37
- System Menu Box 2 38
- Title Bar 2 38
- Menu Bar 2 38
- Options 2 39
- Toolbar 2 42
- Status Bar 2 43
- Server Action Area 2 44
- BCMS Vu 45
- BCMS Vu Client 46
- Client? 3 47
- Client Software 3 48
- BCMS Vu 49
- Chapter 3 50
- Disconnecting 51
- Client from a Server 3 51
- Reconnecting 51
- Client to a Server 3 51
- Client Main Window 3 53
- System Menu Box 3 54
- Title Bar 3 54
- Menu Bar 3 54
- Options 3 55
- Window 3 57
- Toolbar 3 58
- Status Bar 3 59
- Report Display Area 3 59
- Connection Status 3 59
- Server Name 3 60
- Client On-Line Help 3 61
- Configuring and 62
- Managing BCMS Vu 62
- Software 62
- Configuring 64
- from the Server 4 64
- Chapter 4 66
- System 4 68
- Downloading Historical Data 4 69
- Registering Wallboards 4 72
- Registering Clients 4 74
- About Shares 4 75
- from the Client 4 76
- Thresholds 4 77
- Maximum Values 4 78
- Managing 82
- Historical Data 4 82
- Repairing the Database 4 86
- Re-indexing the Database 4 87
- Compacting the Database 4 88
- Managing Memory Allocation 4 88
- Managing Miscellaneous 90
- Functions 4 90
- Understanding Real-Time 92
- Reports 5 92
- Chapter 5 100
- Report Basics 101
- About Wallboard Displays 5 107
- Wallboard Display Features 5 108
- Types of Wallboards 5 109
- Sample Wallboard Display 5 110
- About Time Trace Reports 5 112
- Sample Time Trace Report 5 114
- Understanding Historical 116
- Reports 6 116
- Data on the DEFINITY system 6 117
- Chapter 6 118
- Creating Historical Reports 6 119
- Sample Historical Report 6 120
- About Historical Reports 121
- Working with Reports 7 126
- Working with Reports 127
- Chapter 7 128
- Saving a Report 7 159
- Closing a Report 7 160
- Opening a Report 7 161
- Printing Reports 7 163
- Displaying 168
- Information on 168
- External Wallboards 168
- Configuring a Wallboard 8 169
- Starting 169
- Wallboard Software 8 169
- Exiting 169
- Wallboard 170
- Chapter 8 172
- BCMS Vu Real-Time 176
- Report Data Items 176
- Definition 177
- Chapter 9 178
- Troubleshooting 10 198
- Resolving Problems 10 199
- Chapter 10 200
- 10-4 Resolving Problems 201
- Troubleshooting 201
- 10-6 Resolving Problems 203
- 10-8 Resolving Problems 205
- 10-10 Resolving Problems 207
- 10-12 Resolving Problems 209
- 10-14 Resolving Problems 211
- 10-16 Resolving Problems 213
- 10-18 Resolving Problems 215
- 10-20 Resolving Problems 217
- 10-22 Resolving Problems 219
- 10-24 Resolving Problems 221
- Error Log 10 222
- 10-26 Error Log 223
- Connection Log 10 224
- Verifying the COM Port 10 225
- Setting Up The COM Port 10 226
- HyperTerminal 227
- 11. Type ati 231
- ID Description Resolution 235
- 10-50 Error Codes 247
- Glossary 0 248
- Glossary 249
Manuais e produtos relacionados com Software Avaya R2
Software Avaya Business Communications Manager 6.0 - Configuration - Telephony Manual do Utilizador
(442 páginas)
(442 páginas)
Software Avaya Business Policy Switch 2000 Management Software Operations Software Version 2.0 Manual do Utilizador
(258 páginas)
(258 páginas)
Software Avaya IP Softphone 2050 Guia do Utilizador
(77 páginas)
(77 páginas)
Software Avaya (311425-A Manual do Utilizador
(24 páginas)
(24 páginas)
Software Avaya Configuring Traffic Filters and Protocol Prioritization Manual do Utilizador
(162 páginas)
(162 páginas)
Software Avaya Call Center Manual do Utilizador
(218 páginas)
(218 páginas)
Software Avaya BayRS Version 13.01 Aviso
(56 páginas)
(56 páginas)
Software Avaya 16CC Guia do Utilizador
(118 páginas)
(118 páginas)
Software Avaya BCM50 Manual do Utilizador
(348 páginas)
(348 páginas)
Software Avaya Configuring Traffic Filters and Protocol Prioritization Manual do Utilizador
(202 páginas)
(202 páginas)
Software Avaya Configuring and Troubleshooting Bay Dial VPN (DVS) Networks Manual do Utilizador
(188 páginas)
(188 páginas)
Software Avaya CS1000 Manual do Utilizador
(180 páginas)
(180 páginas)
© 2020, manymanuals-pt.com. Todos os direitos reservados. | 0.030 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentários a estes Manuais