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Contents
Troubleshooting Routers
About This Guide
Audience .......................................................................................................................... xv
Before You Begin ............................................................................................................. xv
Bay Networks Customer Support ....................................................................................xvi
CompuServe .............................................................................................................xvi
InfoFACTS ................................................................................................................xvii
World Wide Web .......................................................................................................xvii
How to Get Help .............................................................................................................xvii
Conventions ...................................................................................................................xviii
Ordering Bay Networks Publications ...............................................................................xix
Acronyms .........................................................................................................................xix
Chapter 1
Introduction
Preventing Problems ......................................................................................................1-1
Reading the Release Notes and Relevant Documentation ......................................1-2
Minimizing Disruption When Installing New Software ..............................................1-2
Selecting the Proper Tool for Configuring a Router ..................................................1-2
Saving Your Configuration Changes .........................................................................1-2
Backing Up Your Files ..............................................................................................1-3
Maintaining Consistent Files in Multiple Memory Cards ..........................................1-3
Handling Memory Cards to Prevent Static Damage ................................................1-3
Responding to a Failed prom Command .................................................................1-4
Preparing to Troubleshoot ...............................................................................................1-4
Getting Acquainted with the Troubleshooting Tools ..................................................1-4
Using the System Log to Display Event Messages ...........................................1-4
Displaying and Changing Configuration Settings and Statistics ........................1-9
Using Ping .......................................................................................................1-20
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