Avaya Troubleshooting Routers Guia de Resolução de Problemas descarregar pdf (Página 29)

Introduction

1-5

You can use the Technician Interface

log

command to display the log in the

router’s memory or the Events Manager tool’s File

➔

Get Current File option to

display it. Refer to

Event Messages for Routers and BNX Platforms

for

descriptions of the format and meaning of the event messages.

When you view a log or save it to a memory card, the router combines log ﬁles

from each processor into a single ﬁle and sorts the events by date and time.

If a fault event message appears in the log, use the procedures in this guide to help

you isolate and correct the problem. If you cannot recover from the fault, contact

the Bay Networks Technical Response Center for the appropriate action to take.

After viewing all event messages that pertain to a speciﬁc problem, and before

running tests to isolate the problem, you may want to issue the Technician

Interface

clearlog

command or select the Events Manager Administration➔Clear

log option to remove all events from the event log and start with a clean slate. We

recommend that you save the log before you clear it.

If you want to save a log in ASCII format, select the File➔Save Output to Disk

option from the Events Manager window.

A processor board keeps its log ﬁle even if you reset the slot in which the board is

present. The processor will lose the event messages generated in the slot in which

the board is present only if one of the following incidents occur:

• You clear the log.

• The router software diagnostic tests run.

Note: When using the Events Manager tool to display a log, click on the

Descending Order option. If you do this, the Events Manager displays the most

recent event messages ﬁrst. If you display a log in ascending order, and the log

contains more events than the maximum that the Events Manager can open, it

may not be able to display the most recent events.

Caution: Always save a copy of the entire log to your memory card when a

fault appears. The router saves the log to a memory card only when you issue

the Technician Interface

save log

<ﬁlename>

command. The format of the log

ﬁle is binary. If you request help from the Bay Networks Technical Response

Center, we may need the binary version of the log ﬁle to troubleshoot the

problem. Do not delete the log ﬁle from the router until you are sure you solved

the problem.

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