Avaya Troubleshooting Routers Guia de Resolução de Problemas descarregar pdf (Página 140)

Troubleshooting Routers

7-2

Cannot Find File Message

If a message like the one in Figure 7-1 states that the application cannot ﬁnd the

WFSM.EXE or WINSOCK.DLL (Windows Socket Dynamic Link Library) ﬁles

when you click on the PC/Site Manager icon, install, conﬁgure, and test the

TCP/IP communication stack.

Figure 7-1. Cannot Find File Error Message

Test the TCP/IP stack as follows:

1. Use the TCP/IP communication stack on the PC to ping the interface on

the PC’s network interface card.

If you cannot ping the interface, conﬁgure the TCP/IP stack.

2. Use the TCP/IP communication stack on the PC to ping another node on

the local network.

If you do not receive a response to the ping request, do the following:

a. Check the cable connection to the PC.

b. Check the cable connection to the local node you are trying to ping.

c. Make sure that you conﬁgured the TCP/IP stack.

If you cannot ping a device that can ping other devices, and the cabling is

OK, the conﬁguration of the TCP/IP stack is incorrect.

Note: You must install a TCP/IP stack such as Chameleon or Distinct TCP/IP

and conﬁgure it properly before you install Site Manager.

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Avaya Troubleshooting Routers Guia de Resolução de Problemas Página 140