Avaya IP500 V2 Instruções de Operação descarregar pdf (Página 55)

Installing IP500/IP500 V2 Page 55

15-601042 Issue 28g (11 October 2013)IP Office 9.0

System Overview: IP Office Software Applications

1.16.4 Call Logging Applications

A wide range of 3rd -party applications exist to provide call logging and accounting for telephone systems. To support

these the IP Office provides an SMDR output.

· SMDR Output

For IP Office Release 5.0 and higher, the IP Office control unit directly outputs SMDR records to a specified IP

address. This is configure using IP Office Manager.

1.16.5 Call Center Applications

· Customer Call Reporter

This application is installed on a server PC connected to the IP Office. Users access the application from their PC

using a web browser. The application obtains data about the calls handled by CCR agents and groups from the IP

Office system and stores that data in an MS-SQL database. It can support up to 150 agents and 75 supervisors.

1.16.6 CTI Applications

· TAPILink Pro

Using the same software as TAPILink Lite, TAPILink Pro provides all of the features and functionality of TAPILink

Lite, but additionally provides third party CTI operation. This means that a single server can control and monitor

any number of telephone devices. This requires entry of a CTI Link Pro license. TAPILink Pro also provides the

ability to monitor and control groups. This allows an application to be notified when a call enters a queue, and can

also redirect it to another location.

· TAPI WAV driver

Provides software-based support for voice processing. Purchasing the CTI Link Pro RFA license key also enables 4

ports of voice processing; additional ports can be purchased in 4 port increments. The TAPI-WAV driver is for use

with TAPI 2.1 only; for TAPI 3.0, IP Office supports the Media Service Provider (MSP) interface, defined by

Microsoft in TAPI 3.0.

· DevLink Pro

Provides a real-time event stream in addition to the SMDR interface provided in IP Office SMDR (see below). The

real-time event stream takes the form of a call record, which is issued whenever the state of any endpoint of a call

changes (typically there are two endpoints on a call, but for some circumstances, such as conference calls,

intruded calls there may be more).

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Avaya IP500 V2 Instruções de Operação Página 55