Avaya IP500 V2 Instruções de Operação descarregar pdf (Página 413)

Installing IP500/IP500 V2 Page 413

15-601042 Issue 28g (11 October 2013)IP Office 9.0

System Components: Licences

10.16.7 Customer Call Reporter Licenses

Support for the Customer Call Reporter application is enabled by the presence of an Advanced Edition license in the IP

Office configuration, along with the Essential Edition and Preferred Edition pre-requisites licenses. For system being

upgraded, Customer Call Reporter can alternately be enabled by a legacy CCR Sup license or a CCC Supervisor and

CCR CCC Upg license.

· Customer Service Agent

These licenses enable the configuration of users as CCR agents. Multiple license can be added for up to the

maximum of 150 agents. A license is consumed for each CCR agent logged in. If no more license are available,

further agents cannot log in. This license was previous called CCR Agent.

· IPO R9 CUSTMR SVC AGT 1 ADI LIC - 275625.

· IPO R9 CUSTMR SVC AGT 5 ADI LIC - 275626.

· IPO R9 CUSTMR SVC AGT 20 ADI LIC - 275627.

· Customer Service Supervisor

This license is used to enable support for CCR supervisor and wallboard accounts. Each license instance enables

both 1 supervisor account and 1 wallboard account. Multiple license can be added for up to 30 supervisors/

wallboards.

· IPO R9 CUSTMR SVC SPV 1 ADI LIC - 275628.

Legacy CCR Licenses

· CCR Sup

These legacy licenses were used to enable support for the Customer Call Reporter application and CCR

supervisors.

· IPO CUSTMR CALL REPORTER 1 SPV LIC RFA - 217655.

· IPO CUSTMR CALL REPORTER 10 SPV LIC RFA - 217656.

· IPO CUSTMR CALL REPORTER 20 SPV LIC RFA - 217657.

· CCR CCC Upg : IPO LIC CUSTMR CALL REPORTER UPG LIC RFA - 217658.

This license allows legacy CCC application licenses to be used for Customer Call Reporter.

· CCC Server - Enables 1 supervisor, 1 wallboard and 5 agents.

· CCC Supervisors - Enables the equivalent number of supervisors and wallboards.

· CCC Agents - Enables the equivalent number of agents.

1 2 ... 408 409 410 411 412 413 414 415 416 417 418 ... 441 442

Sem comentários

Avaya IP500 V2 Instruções de Operação Página 413