Avaya Call Detail Recording System Manual do Utilizador Página 65
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Index 65
Call Detail Recording System Administration Guide
Index
A
accessing
Call Detail Recording
livestream 38
livestream
Element Manager 38
account code list
Call Detail Recording 17
descriptions 17
account codes
Call Detail Recording
feature code 17
Ad Hoc Multiparty Conferencing Feature
Call Detail Recording 43
administration
Call Detail Recording
User Group administration 21
AOCE, advice of charges at end of call
Call Detail Recording
SL-1 reports 44
applications
Call Detail Recording 11
livestream 38
assigning
date format
Call Detail Recording 14
header format
Call Detail Recording 14
prefix filters
Call Detail Recording 18
report filters
Call Detail Recording 15
report language
Call Detail Recording 15
assigning report formats
Call Detail Recording
Norstar 13
SL-1 13
auto attendant
set numbers 49
Auto Attendant, station set numbers 49
Automated attendants 53
B
Busy
Norstar reports 50
busy
Norstar Direct Inward Dial 50
Norstar Target line
busy 51
Busy reports
Direct Inward Dial 50
Target Line 50
C
Call Center station set numbers 49
call connected digit separator 53
Call Detail Recording 18, 45
Ad Hoc Multiparty Conferencing Feature 43
AOCE
advice of charges at end of call 44
assigning
prefix filters 18
assigning report filters 15
Auto Attendant
station set numbers 44
call record security 7
client 38
configuring 11
prefix filters 17
Report Options 11
configuring data 21
configuring leading digits suppression
assigning Suppress Digits 20
changing Suppress Digits 20
configuring report contents
Element Manger 18
Contact Center
station set numbers 44
data files 11
date format
assigning 14
designating feature codes 16
feature codes 16
account code 17
account code list 17
features
Ad Hoc Multiparty Conferencing 43
header format 14
- Document Status: Standard 1
- Document Version: 03.01 1
- Document Number: NN40010-602 1
- Date: November 2006 1
- Trademarks 2
- Task list 3
- 4 Task list 4
- Contents 5
- Chapter 1 7
- Audience 8
- Acronyms 8
- Related publications 9
- How to get Help 10
- Chapter 2 11
- NN40010-602NN40010-602 12
- Table 1 Report Options 12
- Report formats and types 13
- To assign Norstar report type 14
- Assigning the Date Format 14
- To assign the Date Format 14
- Assigning the Header Format 14
- To assign the Header Format 15
- Assigning the Report Language 15
- To assign the Report Language 15
- Assigning Report Filters 15
- To assign Report Filters 15
- Creating the Feature Code 16
- To designate the feature code 16
- Configuring the Prefix Filter 17
- Include DNIS Info Yes/No 18
- Table 3 Report contents 19
- Chapter 3 21
- Table 4 File Settings 23
- Managing CDR data 24
- Using CDR Pull Transfer 25
- To set up a CDR user account 26
- Starting the CDR Pull Client 28
- To start the CDR Pull Client 28
- Configuring the BCM List file 29
- To create a BCM List file 29
- To select the BCM List file 30
- BCM List file 31
- Scheduling a Pull Transfer 31
- To schedule a Pull Transfer 31
- Using CDR Push Transfer 33
- Using CDR Livestream 37
- Call Detail Recording display 38
- Chapter 4 41
- SL-1 report options 42
- SL-1 Standard reports 43
- SL-1 CLID reports 43
- Norstar reports 45
- Norstar Standard reports 46
- Norstar CLID reports 46
- Norstar Real-time report 47
- Figure 22 Call with DNIS 48
- Figure 23 Transferred call 48
- Norstar All report 49
- Target line/physical lines 50
- Busy reports 50
- Bearer Capability data 51
- PRI call-by-call service 51
- Voice over IP calls 52
- External call forwarding 53
- Line descriptions 56
- Table 10 Real-time record 60
- Figure 67 Charges in units 62
- Figure 68 No charge 62
- Glossary 63
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