Avaya CallPilot Custom Call Routing BCM Rls 6.0 Manual do Utilizador

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Resumo do Conteúdo

Página 1 - Task Based Guide

BCM Rls 6.0 CallPilot Custom Call Routing Task Based Guide

Página 2 - All Rights Reserved

CallPilot Custom Call Routing 10 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 3

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 11 8. To access CallPilot Manager: Select the Configuration tab, open the Applicat

Página 4 - Table of Contents

CallPilot Custom Call Routing 12 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 5

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 13 3. You will be presented with Administration Login screen. Enter the user

Página 6 - Custom Call Routing

CallPilot Custom Call Routing 14 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 7 - Required Information

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 15 For example: “We’re pleased to announce the arrival of the new FaxEasy line of

Página 8

CallPilot Custom Call Routing 16 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 9

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 17 To Create a Home Menu Node 1. Click the Custom Call Routing heading. The CCR Tr

Página 10

CallPilot Custom Call Routing 18 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 11

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 19 5. The Voice Prompt screen appears. 6. In the Connect To box, type th

Página 12

CallPilot Custom Call Routing 2 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 13

CallPilot Custom Call Routing 20 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 14 - CCR Tree Structure

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 21 17. The Home Menu node will now be displayed. You should now proceed to

Página 15 - Transfer Node

CallPilot Custom Call Routing 22 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 16 - Configuring a CCR Tree

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 23 5. If you are: a. Creating a Home Information Node: i. Click the Change

Página 17 - To Create a Home Menu Node

CallPilot Custom Call Routing 24 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 18

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 25 Outdial Method you may need to precede the telephone number with – fo

Página 19

CallPilot Custom Call Routing 26 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 20

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 27 4. The new Transfer node appears on the CCR Tree Properties page. Click the

Página 21

CallPilot Custom Call Routing 28 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 22

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 29 4. Click the Change link for the Information node. The CCR Information Node P

Página 23

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 3 Downloading documents For the most current versions of documentation, see the Ava

Página 24

CallPilot Custom Call Routing 30 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 25

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 31 6. In the Mailbox Number box type the mailbox number of the Subscribe

Página 26 - Adding a Transfer Node

CallPilot Custom Call Routing 32 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 27

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 33 6. The CCR Park and Page Node Properties page appears. 7. In the Caption bo

Página 28 - Adding an Information Node

CallPilot Custom Call Routing 34 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 29

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 35 1. Click the Auto-Attendant heading and click the Customized Digits link.

Página 30 - Adding a Mailbox Node

CallPilot Custom Call Routing 36 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 31 - To Add a Park and Page Node

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 37 Adding a Sub-Menu Node Create a Menu node to organize choices for your callers,

Página 32

CallPilot Custom Call Routing 38 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 33

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 39 7. You should then add in the nodes that are required from the sub menu. 8.

Página 34 - Recording Customised Digits

CallPilot Custom Call Routing 4 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 35

CallPilot Custom Call Routing 40 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 36

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 41 Assigning a CCR Tree to an Auto-Attendant Table The CCR tree has to be assigned

Página 37 - Adding a Sub-Menu Node

CallPilot Custom Call Routing 42 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 38

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 43 Making Changes to a CCR Tree If it is necessary to make changes to a CCR tree, y

Página 39

CallPilot Custom Call Routing 44 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 40

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 45 Recording Prompts For best results, use a telephone that is attached to the same

Página 41

CallPilot Custom Call Routing 46 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 42

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 47 Additional Information One Button Access to CCR Trees After you create a CCR Tre

Página 43 - Making Changes to a CCR Tree

CallPilot Custom Call Routing 48 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 44

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 49 Note: The feature codes must not be the same as any other application. They must

Página 45 - Recording Prompts

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 5 Avaya Documentation Links ... 51

Página 46

CallPilot Custom Call Routing 50 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 47 - Additional Information

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 51 Avaya Documentation Links  CallPilot Manager Set Up and Operation guide  Cal

Página 48

CallPilot Custom Call Routing 52 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 49

CallPilot Custom Call Routing 6 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 50

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 7 Flow Chart The following flow chart outlines the CCR Tree set up procedure. Req

Página 51 - Avaya Documentation Links

CallPilot Custom Call Routing 8 NN40011-018 Issue 1.2 BCM Rls 6.0

Página 52

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 9 3. You will be presented with the Element Manager interface. 4. Open the Net

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