Avaya PeriView Reference Manual (Software Release 2.1) - Business Communications Manager Manual do Utilizador

Avaya Business Communications ManagerRelease 6.0Document Status: StandardDocument Number: P0602566Document Version: 2.7Date: June 2010PeriView Referen

PeriView Reference ManualPage x # P0602566 Ver: 2.7ScopePeriView is a Graphical User Interface (GUI) tool that is used with the Avaya Media Processin

PeriView Reference ManualPage 86 # P0602566 Ver: 2.7•Modes: This group of options apply to execution modes and include: Restart, Wait for Exit, Start

Application Configuration# P0602566 Ver: 2.7 Page 87Enable Wait for Exit.No other application is assigned or started until this application completes

PeriView Reference ManualPage 88 # P0602566 Ver: 2.7• Start on Reboot Mode: Use this parameter to indicate that an application starts during system re

Application Configuration# P0602566 Ver: 2.7 Page 89• Copy the file web-standby.vex to ~peri.This file resides in the following locations:Solaris: $PW

PeriView Reference ManualPage 90 # P0602566 Ver: 2.7• Standby Mode:This parameter applies to applications that execute over the Internet and is active

Application Configuration# P0602566 Ver: 2.7 Page 91• Error Trapping Mode:Typically, if a condition is generated in an application, and the applicatio

PeriView Reference ManualPage 92 # P0602566 Ver: 2.7• Search Up for Condition Handler Mode By default, vexlinked applications will only search for a c

Application Configuration# P0602566 Ver: 2.7 Page 93• Message Timeout:This value represents the internal message timeout parameter. Message timeout de

PeriView Reference ManualPage 94 # P0602566 Ver: 2.7parameter applies to the inquiry/response period for the component, not the host or the user. Duri

Application Configuration# P0602566 Ver: 2.7 Page 95Timeout Message is played. This parameter applies to the inquiry/response period for the host, not

Preface# P0602566 Ver: 2.7 Page xiOrganization of This ManualThis manual contains eight chapters which familiarize you with the PeriView, and 2append

PeriView Reference ManualPage 96 # P0602566 Ver: 2.7SRP. This option allows you to modify those environment variables. You can define an environment v

Application Configuration# P0602566 Ver: 2.7 Page 97Diagnostic OptionsUse the Diagnostics category of configuration options to designate internal mess

PeriView Reference ManualPage 98 # P0602566 Ver: 2.7• Report Ignored Disconnects:You can ignore or report Ignored disconnects during debugging. • Repo

Application Configuration# P0602566 Ver: 2.7 Page 99• Display System Messages:You can ignore or display input and output debugging messages during an

PeriView Reference ManualPage 100 # P0602566 Ver: 2.7Once you have defined all diagnostic options for this application, you can select Defaults to set

Application Configuration# P0602566 Ver: 2.7 Page 101!Regardless of the number of phrases by which the dollar value is spoken, numeric items are spoke

PeriView Reference ManualPage 102 # P0602566 Ver: 2.7For additional information about using tokens when recording and naming vocabulary elements, refe

Application Configuration# P0602566 Ver: 2.7 Page 103English is selected at the previous prompt (Method of Speech Parsing). •Timeouts:• Maximum Caller

PeriView Reference ManualPage 104 # P0602566 Ver: 2.7Configure VoiceXML ApplicationsVoiceXML applications can reside on separate systems and are acces

Application Configuration# P0602566 Ver: 2.7 Page 105Define Custom ConfigurationsVoiceXML applications can only be Call Processing applications. See “

PeriView Reference ManualPage xii # P0602566 Ver: 2.7Conventions Used in This ManualThis manual uses different fonts and symbols to differentiate bet

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This chapter covers:Application Manager1. Launching the Application Management Plug-in2. Introduction to Application Management3. Application Manageme

PeriView Reference ManualPage 108 # P0602566 Ver: 1.5Launching the Application Management Plug-inTo launch the Application Management plug-in, open th

Application Manager# P0602566 Ver: 1.5 Page 109Introduction to Application ManagementThe APPMAN tool is the PeriView tool that is used to manage appli

PeriView Reference ManualPage 110 # P0602566 Ver: 2.7file, save the file, and select Assign/Start to assign the application with the configuration you

Application Manager — Overview# P0602566 Ver: 2.7 Page 111Menu Options:Add from chooser on left—This menu option adds the location details of the comp

PeriView Reference ManualPage 112 # P0602566 Ver: 2.7Phone lines are assigned, started, or restarted, sequentially, in the order in which selected loc

Application Manager — Overview# P0602566 Ver: 2.7 Page 113Menu Options:Add from Chooser on left—Once you have selected the components from the Chooser

PeriView Reference ManualPage 114 # P0602566 Ver: 2.7To define Termination Type:When an application may need to be terminated, you can select the term

Application Manager — Overview# P0602566 Ver: 2.7 Page 115Expand and Collapse the TreeA tree is a graphical representation of the network. It can repr

Preface# P0602566 Ver: 2.7 Page xiiiSolaris and Windows 2000 ConventionsThis manual depicts examples (command line syntax, configuration files, and s

PeriView Reference ManualPage 116 # P0602566 Ver: 2.7Tree Object InformationTree object information is displayed with text, by object shape, and by co

Application Manager — Overview# P0602566 Ver: 2.7 Page 117Component objects display their node name, the MPS component number, and the number of phone

PeriView Reference ManualPage 118 # P0602566 Ver: 2.7Types of ApplicationsThe network requires a variety of applications to support call processing ap

Application Manager — Overview# P0602566 Ver: 2.7 Page 119Types of Phone LinesThe MPS’s phone lines are categorized as either call processing lines or

PeriView Reference ManualPage 120 # P0602566 Ver: 2.7File Location RequirementsAll files that an application requires during its execution cycle are c

Application Manager — Overview# P0602566 Ver: 2.7 Page 121Windows File ManagerThe applications in this example (*.vex & *.acfg) have already been

PeriView Reference ManualPage 122 # P0602566 Ver: 2.7Application Management ActionsApplication Management Actions include associating applications wit

Application Manager — Overview# P0602566 Ver: 2.7 Page 123Assign ActionUse the Assign Lines action to associate applications with locations and to ini

PeriView Reference ManualPage 124 # P0602566 Ver: 2.7Start the Assign Lines ActionRegardless of the method you use to launch the Assign Lines action.•

Application Manager — Overview# P0602566 Ver: 2.7 Page 125depending upon the configuration parameters associated with the application.Assign Lines Pro

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PeriView Reference ManualPage 126 # P0602566 Ver: 2.7For information about types of phone lines, see Types of Phone Lines on page 119.Start or Restart

Application Manager — Overview# P0602566 Ver: 2.7 Page 127When you begin the Start or Restart Lines action from a selected tree object, it displays wi

PeriView Reference ManualPage 128 # P0602566 Ver: 2.7Solaris:$MPSHOME/component_typeN/appsWindows 2000:%MPSHOME%\component_typeN\apps• User shared lib

Application Manager — Overview# P0602566 Ver: 2.7 Page 129Window IconsIcons display in the Locations scrolling windows are cues to application, phone

PeriView Reference ManualPage 130 # P0602566 Ver: 2.7either the currently processing call completes its execution cycle or the kill timer limit has ex

Application Manager — Overview# P0602566 Ver: 2.7 Page 131RemoveDuring the unassign process, by default, the executable (*.vex) and configuration (*.a

PeriView Reference ManualPage 132 # P0602566 Ver: 2.7Terminated applications remain assigned to the locations to which they were assigned. Terminate a

Application Manager — Overview# P0602566 Ver: 2.7 Page 133When applications are to be terminated, by default, they soft terminate unless you explicitl

PeriView Reference ManualPage 134 # P0602566 Ver: 2.7How are applications assigned to the list?Call processing and administrative application names, l

Application Manager — Overview# P0602566 Ver: 2.7 Page 135What affects the order of items on the list?Initially, the order of this list is determined

This chapter covers:Working with PeriView1. Introduction to PeriView2. PeriView Work Environment3. Start PeriView and Login4. Understanding PeriView5.

PeriView Reference ManualPage 136 # P0602566 Ver: 2.7• Continue with the reorder process until the Lines scrolling window reflects the correct default

Application Manager — Overview# P0602566 Ver: 2.7 Page 137Application Management OptionsApplication Management Options include Force copies, Hard term

PeriView Reference ManualPage 138 # P0602566 Ver: 2.7Remove Files OptionThis option is active only when you select Unassign as an action. This paramet

Application Manager — Overview# P0602566 Ver: 2.7 Page 139Application Management Event CycleThis set of procedures is designed to identify the events

PeriView Reference ManualPage 140 # P0602566 Ver: 2.72b Shared Libraries:Create/Compile any shared libraries (*.so or *.dll) that the application req

Application Manager — Overview# P0602566 Ver: 2.7 Page 1413 Assign an ApplicationThe Assign process copies an application’s executable (*.vex), config

PeriView Reference ManualPage 142 # P0602566 Ver: 2.74 Start an ApplicationThe Start process initiates the application’s execution cycle at location w

Application Manager — Overview# P0602566 Ver: 2.7 Page 143Application Revision ControlWhen an application is created it must be compiled before it can

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This chapter covers:Status Tools1. Introduction to the Status Tools2. Working with the Status Tools3. Overview4. Phone Line Status5. Phone Line Status

PeriView Reference ManualPage 2 # P0602566 Ver: 2.7Introduction to PeriViewPeriView is the suite of graphical tools that you use for administration, o

PeriView Reference ManualPage 146 # P0602566 Ver: 1.5Introduction to the Status ToolsUse the Status Tools to monitor activity in the environment. You

Status Tools# P0602566 Ver: 1.4 Page 147Working with the Status ToolsYou can select any of the Status tools, which include Phone Line Status graphs, L

PeriView Reference ManualPage 148 # P0602566 Ver: 2.7Tree Objects Without Phone LinesPhone Line Status graphs display information about the physical s

:Status Tools# P0602566 Ver: 2.7 Page 149OverviewThe four Status tools display information in either graph format or a status window.• Phone Line Stat

PeriView Reference ManualPage 150 # P0602566 Ver: 2.7Phone Line Status Phone line status refers to the physical state of phone lines for a specific pe

:Status Tools# P0602566 Ver: 2.7 Page 151Unreachable Black Phone line status has been queried for its state and no message has been received by the Mo

PeriView Reference ManualPage 152 # P0602566 Ver: 2.7Phone Line Status Graph DisplayA Phone Line Status graph monitors the physical activity state of

:Status Tools# P0602566 Ver: 2.7 Page 153You can monitor phone line status in either pie or bar graph format. A pie graph always depicts activity from

PeriView Reference ManualPage 154 # P0602566 Ver: 2.7Phone Line Status Graph TypesYou can monitor phone line status in either a pie, stacked bar, or b

:Status Tools# P0602566 Ver: 2.7 Page 155Phone line status graphs monitor activity for analog, digital, or mixed (analog and digital) systems. You can

Working with PeriView# P0602566 Ver: 2.7 Page 3• User ManagerThe User Manager tool allows the PeriView administrator (or a PeriView user with administ

PeriView Reference ManualPage 156 # P0602566 Ver: 2.7Consolidated versus Individual ViewpointsThe two sets of graphs in this example illustrate the di

:Status Tools# P0602566 Ver: 2.7 Page 157Set A - Consolidated ViewAll graphs display phone line status, cumulatively, for all MPS in the domain Avaya.

PeriView Reference ManualPage 158 # P0602566 Ver: 2.7Set B - Individual ViewThe three bar graphs display phone line status, individually, for each MPS

:Status Tools# P0602566 Ver: 2.7 Page 159Linked Application Status Bar GraphThe Linked Application Status Bar graph displays the phone line status of

PeriView Reference ManualPage 160 # P0602566 Ver: 2.7The display and behavior of Linked Application Status bar graphs is heavily dependent upon the pr

:Status Tools# P0602566 Ver: 2.7 Page 161The Linked Application Status Bar graph always launches with two predefined graph points that represent the m

PeriView Reference ManualPage 162 # P0602566 Ver: 2.7• Point #2 - Main Application (Connected phone line state):The second graph point indicates the t

:Status Tools# P0602566 Ver: 2.7 Page 163Refer to Linked Graph Properties on page 163.Linked Graph PropertiesThe display and behavior of the Linked A

PeriView Reference ManualPage 164 # P0602566 Ver: 2.7Graph points are classified as non-permanent and permanent. • Non-permanent points are occupied b

:Status Tools# P0602566 Ver: 2.7 Page 165Choose to show 10 points, 20 points, or a specific number of points as the maximum number of non-permanent gr

PeriView Reference ManualPage 4 # P0602566 Ver: 2.7PeriView Work EnvironmentThe MPS systems consists of the hardware and software required to support

PeriView Reference ManualPage 166 # P0602566 Ver: 2.7To define a critical application:• Type the name of linked application that is designated as crit

:Status Tools# P0602566 Ver: 2.7 Page 167Component Span StatusUse the Component Span Status tool to display the state of digital spans (physical phone

PeriView Reference ManualPage 168 # P0602566 Ver: 2.7Span status displays only for (digital) physical phone (call processing) lines, which are capable

:Status Tools# P0602566 Ver: 2.7 Page 169The applications associated with a line (if any) are also identified by color coded symbols defined in the Ke

PeriView Reference ManualPage 170 # P0602566 Ver: 2.7• Applications:The Applications display scrolling window identifies all applications (if any) tha

:Status Tools# P0602566 Ver: 2.7 Page 171Component Span Status States Sheet 1 of 2Symbol State Applies To DescriptionConnected Phone Line Phone line

PeriView Reference ManualPage 172 # P0602566 Ver: 2.7Yellow Alarm Span The span is in a yellow alarm state. The span is receiving a yellow alarm from

:Status Tools# P0602566 Ver: 2.7 Page 173Component Host StatusYou can launch Host status for a single component or for multiply selected components. A

PeriView Reference ManualPage 174 # P0602566 Ver: 2.7When you launch the Component Host Status tool with a component that is not associated with a hos

:Status Tools# P0602566 Ver: 2.7 Page 175Component Host Status InformationComponent Host status information is displayed on a per component basis. Onc

Working with PeriView# P0602566 Ver: 2.7 Page 5Components in the MPSMPS can consist of one or more nodes. Components provide specific functionality to

PeriView Reference ManualPage 176 # P0602566 Ver: 2.7application is assigned, displays with a color coded background. To identify the application, mat

:Status Tools# P0602566 Ver: 2.7 Page 177Unassigned VT VT The phone line is not currently associated with a VT. However, at some other point in time i

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This chapter covers:MPS Control Center1. Introduction to MPS Control Center2. MMDP Configuration3. MPS Configuration4. MMF Configuration5. VOS Configu

PeriView Reference ManualPage 180 # P0602566 Ver: 2.7Introduction to MPS Control CenterThe user must have administrative rights in order to access the

MPS Control Center# P0602566 Ver: 2.7 Page 181MMDP ConfigurationThe MPS Manager Data Provider (MMDP) is the single provider of data to the PeriView. T

PeriView Reference ManualPage 182 # P0602566 Ver: 2.7By default, the MMDP Configuration screen opens with a single MMDP (which is the local host). In

MPS Control Center# P0602566 Ver: 2.7 Page 183Adding a Consolidator Data Provider To add a Consolidator Data Provider, proceed as follows:1. Launch th

PeriView Reference ManualPage 184 # P0602566 Ver: 2.7This is true for the Remove Data Provider, Add Monitored System, Remove Monitored System, Create

MPS Control Center# P0602566 Ver: 2.7 Page 1856. Click on the ADD button, to add the new Consolidator MMDP to the list of Data Providers. The followin

© 2010 Avaya Inc.All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and ac

PeriView Reference ManualPage 6 # P0602566 Ver: 2.7VAPI A VAPI (Voice Application Programming Interface) component is associated with the CTI product

PeriView Reference ManualPage 186 # P0602566 Ver: 2.7Adding a Service Data ProviderTo add a Service Data Provider, proceed as follows:1. Repeat step 1

MPS Control Center# P0602566 Ver: 2.7 Page 1874. Click on the ADD button under the first list on the left hand side, to add the new Service MMDP to th

PeriView Reference ManualPage 188 # P0602566 Ver: 2.7Removing Data ProviderTo remove a Data Provider from the Data Provider’s list, click on the REMOV

MPS Control Center# P0602566 Ver: 2.7 Page 189Create a Data Provider ConnectionThe MMDP Configuration tool allows you to create a connection between t

PeriView Reference ManualPage 190 # P0602566 Ver: 2.73. Select the parent (Connect From) and child (Connect To) Data Pro-viders to create the connecti

MPS Control Center# P0602566 Ver: 2.7 Page 191Remove a Data Provider ConnectionTo remove a Data Provider Connection, right click on the DATA PROVIDER

PeriView Reference ManualPage 192 # P0602566 Ver: 2.7Adding Monitored SystemTo add a monitored system to the monitored systems list, select a Data Pro

MPS Control Center# P0602566 Ver: 2.7 Page 193Removing Monitored SystemTo remove the monitored system, click on the REMOVE button under the second lis

PeriView Reference ManualPage 194 # P0602566 Ver: 2.7Supporting Data Replication in MMDPMMDP has a built-in capability to replicate the configuration

MPS Control Center# P0602566 Ver: 2.7 Page 195In order to understand data replication in MMDP, consider a scenario where in, there are two MMDPs (with

Working with PeriView# P0602566 Ver: 2.7 Page 7Start PeriView and LoginClient BasedStartupStart client-based PeriView by selecting Start > Programs

PeriView Reference ManualPage 196 # P0602566 Ver: 2.7As stated earlier, if the user changes a configuration item on one MMDP, the other MMDP receives

MPS Control Center# P0602566 Ver: 2.7 Page 197MPS ConfigurationMPS Configurator distributes the same tms.cfg file to all nodes defined in the cluster

PeriView Reference ManualPage 198 # P0602566 Ver: 2.7Function1. Open the MPS Control Center by clicking its icon.2. Choose MPS Configuration.This can

MPS Control Center# P0602566 Ver: 2.7 Page 1993. The MPS Configurator will open, showing the selected cluster and the nodes in the cluster in a tree s

PeriView Reference ManualPage 200 # P0602566 Ver: 2.7Click on the “Shared Resources” tab to display the shared resources configured on this MPS. You c

MPS Control Center# P0602566 Ver: 2.7 Page 201Click on the “Details” tab to display all configuration of this MPS component.(d) At the TMS card level:

PeriView Reference ManualPage 202 # P0602566 Ver: 2.7(e) At the span level:Click on the “General” tab to set the span’s configuration, including proto

MPS Control Center# P0602566 Ver: 2.7 Page 203(h) Click on the menu “MPSConfigurator” on PeriView menu bar and select “Advanced”, then “Manage NICs”.

PeriView Reference ManualPage 204 # P0602566 Ver: 2.7MMF ConfigurationThe Multi-Media File (MMF) Configurator provides a Graphical User Interface (GUI

MPS Control Center# P0602566 Ver: 2.7 Page 2058. Click the checkbox under Load At Start to choose whether a specific file should be loaded at startup.

PeriView Reference ManualPage 8 # P0602566 Ver: 2.7Using PeriView for the first timeWhen using PeriView in browser mode for the first time from a syst

PeriView Reference ManualPage 206 # P0602566 Ver: 2.7VOS ConfigurationThe VOS Configurator provides a Graphical User Interface (GUI) to configure the

MPS Control Center# P0602566 Ver: 2.7 Page 207VpsHosts ConfigurationThe VpsHosts Configurator provides a Graphical User Interface (GUI) to configure t

PeriView Reference ManualPage 208 # P0602566 Ver: 2.7Cluster ConfigurationThe Cluster Configurator provides a Graphical User Interface (GUI) to config

MPS Control Center# P0602566 Ver: 2.7 Page 209To choose the packages to configure:1. Put a checkmark next to each package to configure. Since the base

PeriView Reference ManualPage 210 # P0602566 Ver: 2.73. Click Advanced to view the next panel Logging Options. This panel lists IPML specific processe

MPS Control Center# P0602566 Ver: 2.7 Page 211Window in IPML ConfiguratorIPML Base Package onlyBase Package plus IVR SCCS Integration PackageBase Pack

PeriView Reference ManualPage 212 # P0602566 Ver: 2.7Configure Internal Host InterfaceCTI Connection to the IVR (2 windows)Advanced Options::CSVAPIRea

MPS Control Center# P0602566 Ver: 2.7 Page 213Window in IPML ConfiguratorIPML Base Package plus IVR SCCS Integration Package and TAPI IntegrationBase

PeriView Reference ManualPage 214 # P0602566 Ver: 2.7TAPI Server connection to Symposium Microsoft TAPI Server (3 windows)Configure Internal Host Inte

MPS Control Center# P0602566 Ver: 2.7 Page 215Telephony Link ServerUse these windows to specify the new or existing telephony link server to associate

Working with PeriView# P0602566 Ver: 2.7 Page 9Clicking on ‘More Details’ will open up a modal screen. This screen will display information about the

PeriView Reference ManualPage 216 # P0602566 Ver: 2.72. To add a new link:a. Type a name in the Enter a Logical Identifier box and click Add. The Tele

MPS Control Center# P0602566 Ver: 2.7 Page 2173. To use an existing link:a. Choose the link in the Select the Logical Identifier box and click Modify.

PeriView Reference ManualPage 218 # P0602566 Ver: 2.74. To delete a link:a. Choose the link in the Select the Logical Identifier box and click Delete.

MPS Control Center# P0602566 Ver: 2.7 Page 2196. Click the Advanced... button.7. Enter information in the window using the following table, then click

PeriView Reference ManualPage 220 # P0602566 Ver: 2.7CCT-IVR IntegrationUse these windows to configure the IPML Service Provider package. These window

MPS Control Center# P0602566 Ver: 2.7 Page 221If there is no existing link available, the default entry in the Logical Identifier field will be ‘cct’.

PeriView Reference ManualPage 222 # P0602566 Ver: 2.72. Enter information in the window using the following tableField ExplanationRemote Host The host

MPS Control Center# P0602566 Ver: 2.7 Page 223SCCS Host Data Exchange (Bi-Directional) InterfaceUse these windows to specify the new or existing HDX l

PeriView Reference ManualPage 224 # P0602566 Ver: 2.7To remove an existing link, choose the link in the Select the Logical Iden-tifier box and click D

MPS Control Center# P0602566 Ver: 2.7 Page 2253. Click the Advanced... button.4. Enter information in the window using the following table, then click

PeriView Reference ManualPage 10 # P0602566 Ver: 2.7LoginAt the login screen, perform the following steps• Type the UserID and Password. • Choose the

PeriView Reference ManualPage 226 # P0602566 Ver: 2.7Server Side Connection for SCCS Server for Real-Time StatsUse these windows to specify the new or

MPS Control Center# P0602566 Ver: 2.7 Page 227To remove an existing link, choose the link in the Select the Logical Identifier box and click Delete.1.

PeriView Reference ManualPage 228 # P0602566 Ver: 2.72. Click Save to keep your changes.3. If you need to enter another CSRSM link server, repeat step

MPS Control Center# P0602566 Ver: 2.7 Page 2291. To use an existing link:a. Choose the link in the Select the Logical Identifier box and click Modify.

PeriView Reference ManualPage 230 # P0602566 Ver: 2.73. Click the Advanced... button.4. Enter information in the window using the following table, the

MPS Control Center# P0602566 Ver: 2.7 Page 231TAPI Server Connection to Symposium Microsoft TAPI serverUse these windows to specify the new or existin

PeriView Reference ManualPage 232 # P0602566 Ver: 2.71. To use an existing link:a. Choose the link in the Select the Logical Identifier box and click

MPS Control Center# P0602566 Ver: 2.7 Page 2333. Click Advanced...4. Enter information in the window using the following table, the click Save.5. Clic

PeriView Reference ManualPage 234 # P0602566 Ver: 2.7CTI Connection to the IVRUse these window to add or modify connections from CTI to the IVR.These

MPS Control Center# P0602566 Ver: 2.7 Page 2352. To use an existing IVR:a. Choose the link in the Select the Existing IVR box and click Modify.b. Go t

Working with PeriView# P0602566 Ver: 2.7 Page 11Understanding PeriViewNavigation PaneToo lb ar sdesktopMenusPeriView Data Provider connection statusCu

PeriView Reference ManualPage 236 # P0602566 Ver: 2.74. To add a device, enter the following information in the window and click Add.You can also quic

MPS Control Center# P0602566 Ver: 2.7 Page 237Real-Time Agent Stats Connection to the IVRUse these windows to add or modify connections from CSRSM to

PeriView Reference ManualPage 238 # P0602566 Ver: 2.71. To use an existing IVR:a. Choose the link in the Select the Existing IVR box and click Modify.

MPS Control Center# P0602566 Ver: 2.7 Page 2393. To add a record, enter the following information in the window and click Add.You can also quickly add

PeriView Reference ManualPage 240 # P0602566 Ver: 2.7TAPI SCCS Connection to the IVRUse these windows to add or modify connections from CSTAPI to the

MPS Control Center# P0602566 Ver: 2.7 Page 2411. To use an existing IVR:a. Choose the link in the Select the Existing IVR box and click Modify.b. Go t

PeriView Reference ManualPage 242 # P0602566 Ver: 2.73. To add a device, enter the following information in the window and click Add.You can also quic

MPS Control Center# P0602566 Ver: 2.7 Page 243TAPI Connection to the IVRUse this window to add or modify connections from CSTAPI to the IVR.These wind

PeriView Reference ManualPage 244 # P0602566 Ver: 2.7Or to remove an existing link, choose the link in the Select the Logical Identifier box and click

MPS Control Center# P0602566 Ver: 2.7 Page 245You can also quickly remove records by clicking the record in the grid and clicking Delete.5. To add ano

PeriView Reference ManualPage 12 # P0602566 Ver: 2.7Navigating PeriViewToolbarsThe PeriView toolbars offer shortcuts to frequently used tools in PeriV

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This chapter covers:Alarm Viewer1. Introduction to the Alarm Viewer2. Working in the Alarm Viewer3. Source of Alarm Information4. Alarm Viewer Window5

PeriView Reference ManualPage 248 # P0602566 Ver: 2.7Introduction to the Alarm ViewerUse the Alarm Viewer to view live and logged alarms. Alarms are p

Alarm Viewer# P0602566 Ver: 2.7 Page 249process at the node.There is one alarm daemon executing for each node. Each alarm daemon writes information to

PeriView Reference ManualPage 250 # P0602566 Ver: 2.7display in the view window.• When a log file is selected using one of the options mentioned above

Alarm Viewer# P0602566 Ver: 2.7 Page 251Source of Alarm InformationThe Alarm Viewer receives alarm text messages from alarm daemons (alarmd) that exec

PeriView Reference ManualPage 252 # P0602566 Ver: 2.7warning.<component_type>.<component_number>.logalarm.<component_type>.<compo

Alarm Viewer# P0602566 Ver: 2.7 Page 253Alarm Viewer WindowAlarm information displays in the Alarm Viewer window.Alarm InformationAlarm information in

PeriView Reference ManualPage 254 # P0602566 Ver: 2.7they are generated in the Alarm Viewer window. Logged alarms are previously recorded alarm inform

Alarm Viewer# P0602566 Ver: 2.7 Page 255View Live AlarmsWhen an alarm is generated on the node, the associated PeriView Data Provider receives this al

Working with PeriView# P0602566 Ver: 2.7 Page 13PeriView ToolbarsPeriView has three toolbars: Management, Status, and Alarms.Management ToolbarStatus

PeriView Reference ManualPage 256 # P0602566 Ver: 2.7View Default Alarm Log FilesAll alarms that are generated from a node are collected by the node’s

Alarm Viewer# P0602566 Ver: 2.7 Page 257To View Alarm Log Files:1. To filter the alarm log output, select a node from the navigation pane. Only alarms

PeriView Reference ManualPage 258 # P0602566 Ver: 2.7Filter AlarmsUse filters to control the alarms that display in the viewer window. Although you ca

Alarm Viewer# P0602566 Ver: 2.7 Page 259Creating a FilterThere are two ways to define an alarm filter: Simple Filter or Advanced Filter. Simple filter

PeriView Reference ManualPage 260 # P0602566 Ver: 2.7Severity ClassFilter according to the severity of the alarm.Info Messages which typically indicat

Alarm Viewer# P0602566 Ver: 2.7 Page 261Advanced FilterAdvanced filter fields with picklists allow you to select only one element at a time. After sel

PeriView Reference ManualPage 262 # P0602566 Ver: 2.7The default settings for Action On Success (true) and Action On Failure (false) will pass alarms

Alarm Viewer# P0602566 Ver: 2.7 Page 263

PeriView Reference ManualPage 264 # P0602566 Ver: 2.7Saving a FilterTo save a filter file:1. Verify that the filter performs as expected.2. Select the

Alarm Viewer# P0602566 Ver: 2.7 Page 265Filtering Alarm Log FilesYou can use alarm filtering to filter alarm log viewing. The Alarm Filter only change

PeriView Reference ManualPage 14 # P0602566 Ver: 2.7Alarms ToolbarLinked Apps Status Use the Linked Application tool to monitor phone line status of a

PeriView Reference ManualPage 266 # P0602566 Ver: 2.7

This chapter covers:Configuring Data Provider for PeriView1. Introduction

PeriView Reference ManualPage 268 # P0602566 Ver: 2.7IntroductionThe MPS Manager Data Provider (MMDP) collects information from the systems in the net

This chapter covers:Netscape for Solaris Installation1. Introduction2. Installing Netscape browser on a Solaris workstation3. Installing Java Plug-in

PeriView Reference ManualPage 270 # P0602566 Ver: 2.7IntroductionYou can access PeriView from any workstation on the MPS network provided the workstat

Index

PeriView Reference ManualPage 272 # P0602566 Ver: 2.7AActivity MonitorHost status 147, 149, 167, 173COMMGR 174VTs 168, 173line states 150linked applic

Index# P0602566 Ver: 2.7 Page 273vocabulary 100Configure Applications toolData Processing Options 74Diagnostic Options 97Execution Options 84Host Comm

PeriView Reference ManualPage 274 # P0602566 Ver: 2.7states of phone line activity 150states, tree objects 116Ttermination type 113, 129, 132tree obje

Working with PeriView# P0602566 Ver: 2.7 Page 15PeriView MenusPeriView has a dynamic menu system. This means that as some new windows become active, a

Table of Contents# P0602566 Ver: 2.7 Page iiiTable of ContentsPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

PeriView Reference ManualPage 16 # P0602566 Ver: 2.7To load a saved profile,1. Select "Profiles" from the File menu2. Select "Load Prof

Working with PeriView# P0602566 Ver: 2.7 Page 17Reload ToolkitThis menu item is used to refresh the toolkit icons. If a new plug-in has been added to

PeriView Reference ManualPage 18 # P0602566 Ver: 2.7CascadeCascade arranges the open windows one over the other as shown below.The Help MenuUse the He

Working with PeriView# P0602566 Ver: 2.7 Page 19The Navigation PaneThe Navigation Pane offers a visual representation of lines, clusters, spans, domai

PeriView Reference ManualPage 20 # P0602566 Ver: 2.7ApplicationsEach application object represents a unique application, which indicates the number of

Working with PeriView# P0602566 Ver: 2.7 Page 21Tree Objects and Their StatesTree ObjectsNetwork entities display as objects, in a hierarchical tree s

PeriView Reference ManualPage 22 # P0602566 Ver: 2.7Tree Object StatesWhen you launch the Application Manager or the Line Status, these tools attempt

Working with PeriView# P0602566 Ver: 2.7 Page 23Browser-based PeriView and the Java CacheWhen PeriView is accessed by a web browser, the Java files (.

PeriView Reference ManualPage 24 # P0602566 Ver: 2.73. Click on the Cache Tab.4. Click on the Clear button.On Solaris systems:1. Change directory to &

This chapter covers:User Manager1. Launching the User Manager Plugin2. Introduction to User Manager3. User Manager—User tab4. User Manager—Group tab

PeriView Reference ManualPage iv # P0602566 Ver: 2.7Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Applications

PeriView Reference ManualPage 26 # P0602566 Ver: 2.7Launching the User Manager PluginTo launch the User Manager plugin, open the PeriView GUI Main Scr

User Manager# P0602566 Ver: 2.7 Page 27User Manager—User TabThe User tab allows the PeriView administrator to:• Add a new User• Remove a User• Setting

PeriView Reference ManualPage 28 # P0602566 Ver: 2.7To add a new user, proceed as follows:1. Launch the User Manager window. Refer Launching the User

User Manager# P0602566 Ver: 2.7 Page 297. Select the plugins (from the list displayed) to which you wish to grant the access rights. Click on NEXT to

PeriView Reference ManualPage 30 # P0602566 Ver: 2.7

User Manager# P0602566 Ver: 2.7 Page 31Remove a UserTo remove a user, proceed as follows:1. Launch the User Manager window. Refer Launching the User M

PeriView Reference ManualPage 32 # P0602566 Ver: 2.7Setting User PropertiesTo set the properties for a selected user, proceed as follows:1. Launch the

User Manager# P0602566 Ver: 2.7 Page 334. To customize the PeriView display settings for the selected user, click on the VIEW SETTINGS button.5. Modif

PeriView Reference ManualPage 34 # P0602566 Ver: 2.7where the selected language is spoken. The countries in the list change dynamically as different l

User Manager# P0602566 Ver: 2.7 Page 35• Email—Displays the email address which PeriView will use for FAULT_USER_ACTION. Once a FAULT_USER_ACTION occu

Table of Contents# P0602566 Ver: 2.7 Page vSave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Deploy . . . .

PeriView Reference ManualPage 36 # P0602566 Ver: 2.7Setting User PrivilegesTo set the privileges for a selected user, proceed as follows:1. Launch the

User Manager# P0602566 Ver: 2.7 Page 375. Choose the plugins that you wish to add for the selected user. Click OK. The plugins are now available to th

PeriView Reference ManualPage 38 # P0602566 Ver: 2.76. To remove a plugin, select the plugin which you wish to remove for the selected user and click

User Manager# P0602566 Ver: 2.7 Page 39Membership Management To view/set the membership for a selected user, proceed as follows:1. Launch the User Man

PeriView Reference ManualPage 40 # P0602566 Ver: 2.75. Choose the groups that you wish to add for the selected user. Click OK. The groups are now avai

User Manager# P0602566 Ver: 2.7 Page 416. To remove the membership of a group for the selected user, click on the REMOVE button. A pop-up dialog appea

PeriView Reference ManualPage 42 # P0602566 Ver: 2.7User’s Advanced PropertiesTo set the advanced properties for a selected user, proceed as follows:1

User Manager# P0602566 Ver: 2.7 Page 435. Select the fault priority for the corresponding fault id as shown below. Fault ids are unique, predefined in

PeriView Reference ManualPage 44 # P0602566 Ver: 2.7Detailed Description of the Fault Priority of User screen• FAULT_LOG—To log a fault to a log file

User Manager# P0602566 Ver: 2.7 Page 45Setting Password To set the password for a selected user, proceed as follows:1. Launch the User Manager window.

PeriView Reference ManualPage vi # P0602566 Ver: 2.7Terminate and Unassign Actions . . . . . . . . . . . . . . . . . . 129Select Terminate/Unassign O

PeriView Reference ManualPage 46 # P0602566 Ver: 2.7Configuring Global PropertiesThe Global Configuration tool allows to configure the common properti

User Manager# P0602566 Ver: 2.7 Page 47the selected profile has still not loaded successfully, PeriView stops loading the profile and informs the user

PeriView Reference ManualPage 48 # P0602566 Ver: 2.7User Manager—Group TabThe Group tab allows the PeriView administrator to:• Adding a new Group• Rem

User Manager# P0602566 Ver: 2.7 Page 496. Select the plugins (from the list displayed) for which you wish to grant the access rights. Click on NEXT to

PeriView Reference ManualPage 50 # P0602566 Ver: 2.7Remove a GroupTo remove a group, proceed as follows:1. Launch the User Manager window. Refer Launc

User Manager# P0602566 Ver: 2.7 Page 51When a group is removed from the list, all the properties and privileges associated with the group are also rem

PeriView Reference ManualPage 52 # P0602566 Ver: 2.74. To customize the PeriView display settings for the selected user, click on the VIEW SETTINGS bu

User Manager# P0602566 Ver: 2.7 Page 537. Modify the parameters as required. Click OK to save the changes in the Miscellaneous Properties of Group scr

PeriView Reference ManualPage 54 # P0602566 Ver: 2.7Setting Group PrivilegesTo set the privileges for a selected user, proceed as follows:1. Launch th

User Manager# P0602566 Ver: 2.7 Page 554. To add a plugin for the selected group, click on the ADD button. 5. Choose the plugins that you wish to add

Table of Contents# P0602566 Ver: 2.7 Page viiMPS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197Function . . . . .

PeriView Reference ManualPage 56 # P0602566 Ver: 2.76. To remove a plugin, select the plugin which you wish to remove for the selected group and click

User Manager# P0602566 Ver: 2.7 Page 57Member ManagementTo view/add/remove the members for a selected group, proceed as follows:1. Launch the User Man

PeriView Reference ManualPage 58 # P0602566 Ver: 2.74. To add a user to the group, click on the ADD button. The Membership Management window appears.

User Manager# P0602566 Ver: 2.7 Page 596. To remove the members of a group, click on the REMOVE button. A popup dialog appears asking you to confirm t

PeriView Reference ManualPage 60 # P0602566 Ver: 2.7Group’s Advanced PropertiesTo set the advanced properties for a selected group, proceed as follows

User Manager# P0602566 Ver: 2.7 Page 615. Select the fault priority for the corresponding fault id as shown below. Fault ids are unique, predefined in

PeriView Reference ManualPage 62 # P0602566 Ver: 2.76. For detailed description, refer Detailed Description of the Fault Priority of User screen. Clic

This chapter covers:Application Configuration1. Launching the Application Configuration Plug-in2. Introduction to Application Configuration3. Configur

PeriView Reference ManualPage 64 # P0602566 Ver: 2.7Launching the Application Configuration Plug-inTo launch the Application Configuration plug-in, op

Application Configuration# P0602566 Ver: 2.7 Page 65Introduction to Application ConfigurationUse the Configure Applications tool to create the file th

PeriView Reference ManualPage viii # P0602566 Ver: 2.7Netscape for Solaris Installation . . . . . . . . . . . . . . . . . . . . . 269Introduction .

PeriView Reference ManualPage 66 # P0602566 Ver: 2.7Solaris: $MPSHOME/componentN/apps/libWindows 2000:%MPSHOME%\componentN\apps\libConfigure Standard

Application Configuration# P0602566 Ver: 2.7 Page 67The Application Configuration WindowUse the Configure Application window to create an application’

PeriView Reference ManualPage 68 # P0602566 Ver: 2.7Identify the Application to ConfigureIdentify the name of the application’s executable file. The e

Application Configuration# P0602566 Ver: 2.7 Page 69Main when creating a default configuration with the Application Management tool. To Define the App

PeriView Reference ManualPage 70 # P0602566 Ver: 2.7configuration option, which is used in the absence of explicitly selecting a different value. For

Application Configuration# P0602566 Ver: 2.7 Page 71• Using the Options Summary scrolling window: Select an option in the Options Summary scrolling wi

PeriView Reference ManualPage 72 # P0602566 Ver: 2.7Save When you have defined all options, you must select Save to save the configuration to a file.

Application Configuration# P0602566 Ver: 2.7 Page 73Configuration Options’ CategoriesThe six categories of configuration options are identified in the

PeriView Reference ManualPage 74 # P0602566 Ver: 2.7Data Processing OptionsUse the Data Processing category of configuration options to define data ha

Application Configuration# P0602566 Ver: 2.7 Page 75support explicit array indexing by zero (0).• VPS Compatibility:This option applies to backwards V

Preface

PeriView Reference ManualPage 76 # P0602566 Ver: 2.7The VSUPD process polls MPSs for application statistics in 15 minute intervals. Further, you can c

Application Configuration# P0602566 Ver: 2.7 Page 77•None:Shared memory items are not retained for either main or linked applications. (Default)• Link

PeriView Reference ManualPage 78 # P0602566 Ver: 2.7green, when all applied edits have been saved. For additional information, see Save on page 72.Sh

Application Configuration# P0602566 Ver: 2.7 Page 79Executable file (*.vex) and configuration files (*.acfg) for all applications (main and linked) wi

PeriView Reference ManualPage 80 # P0602566 Ver: 2.7Library Search OrderThe selected libraries are associated with the application being configured in

Application Configuration# P0602566 Ver: 2.7 Page 81on page 72.The selected shared libraries that are actually copied from their source directory to t

PeriView Reference ManualPage 82 # P0602566 Ver: 2.7operations.For additional information about mirror maps, refer to the section Mirroring Host Inter

Application Configuration# P0602566 Ver: 2.7 Page 83• Conversion of Low Values Into Spaces in Map Fields:This parameter determines whether low value c

PeriView Reference ManualPage 84 # P0602566 Ver: 2.7Execution OptionsUse the Execution category of configuration options to define parameters specific

Application Configuration# P0602566 Ver: 2.7 Page 85To configure Execution Options, define the following parameters.• Execution Type: Define the execu