Avaya PeriView Reference Manual (Software Release 2.1) - Business Communications Manager Manual do Utilizador Página 7
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Table of Contents
# P0602566 Ver: 2.7 Page vii
MPS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
MMF Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
VOS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
VpsHosts Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Cluster Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
IPML Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Choose the Packages to Configure . . . . . . . . . . . . . . . . . . . . 208
Telephony Link Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
CCT-IVR Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
SCCS Host Data Exchange (Bi-Directional) Interface. . . . . . . . 223
Server Side Connection for SCCS Server for Real-Time Stats . 226
SCCS Server Connection to Send Data Only . . . . . . . . . . . . . . . 228
TAPI Server Connection to Symposium Microsoft TAPI server 231
CTI Connection to the IVR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Real-Time Agent Stats Connection to the IVR . . . . . . . . . . . . . 237
TAPI SCCS Connection to the IVR . . . . . . . . . . . . . . . . . . . . . . 240
TAPI Connection to the IVR . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Alarm Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Introduction to the Alarm Viewer . . . . . . . . . . . . . . . . . . . . . . . 248
Working with an Alarm Filter in the Alarm Viewer . . . . . . . . . 249
Source of Alarm Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Live Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Default Alarm Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Alarm Viewer Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Alarm Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Data Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Source of Alarm Information . . . . . . . . . . . . . . . . . . . . . 253
Alarm Message Length . . . . . . . . . . . . . . . . . . . . . . . . . 254
View Live Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
View Default Alarm Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Filter Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Creating a Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Simple Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Simple Filter Parameters . . . . . . . . . . . . . . . . . . . . . . . . 259
Advanced Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Advanced Filter Parameters . . . . . . . . . . . . . . . . . . . . . . 261
Saving a Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Filtering Alarm Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Configuring Data Provider for PeriView . . . . . . . . . . . . . . 267
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
- PeriView Reference Manual 1
- Table of Contents 3
- Page iv # P0602566 Ver: 2.7 4
- Page vi # P0602566 Ver: 2.7 6
- Intended Audience 10
- How to Use This Manual 10
- Organization of This Manual 11
- Trademark Conventions 13
- Working with 15
- PeriView 15
- Introduction to PeriView 16
- Working with PeriView 17
- PeriView Work Environment 18
- Components in the MPS 19
- Start PeriView and Login 21
- Client Based 21
- Browser Based 21
- Understanding PeriView 25
- Navigating PeriView 26
- Toolbars 26
- Right-click Menus 26
- Screen Tips 26
- PeriView Toolbars 27
- PeriView Menus 29
- The Navigation Pane 33
- Tree Objects and Their States 35
- Tree Objects 35
- Tree Object States 36
- User Manager 39
- Introduction to User Manager 40
- User Manager—User Tab 41
- Add a new User 41
- Remove a User 45
- Setting User Properties 46
- Setting User Privileges 50
- Membership Management 53
- User’s Advanced Properties 56
- Setting Password 59
- Configuring Global Properties 60
- User Manager—Group Tab 62
- Adding a new Group 62
- Remove a Group 64
- Setting Group Properties 65
- Setting Group Privileges 68
- Member Management 71
- Group’s Advanced Properties 74
- Application 77
- Configuration 77
- Configurations Options 79
- Application Configuration 101
- Application Manager 121
- Click to remove 125
- Magnifier tool 127
- Expand and Collapse the Tree 129
- Tree Object Information 130
- # P0602566 Ver: 2.7 Page 117 131
- Types of Applications 132
- Types of Phone Lines 133
- File Location Requirements 134
- Assign Action 137
- Start and Restart Action 139
- Terminate or Unassign Action 141
- Reorder Action 147
- # P0602566 Ver: 2.7 Page 139 153
- # P0602566 Ver: 2.7 Page 141 155
- Status Tools 159
- Working with the Status Tools 161
- Overview 163
- Phone Line Status 164
- Phone Line Status Graph Types 168
- Linked Graph Properties 177
- Component Span Status 181
- Component Host Status 187
- MPS Control Center 193
- MMDP Configuration 195
- Adding a Data Provider 196
- Removing Data Provider 202
- Adding Monitored System 206
- Removing Monitored System 207
- MPS Configuration 211
- MMF Configuration 218
- VOS Configuration 220
- VpsHosts Configuration 221
- Cluster Configuration 222
- IPML Configuration 222
- Telephony Link Server 229
- CCT-IVR Integration 234
- CTI Connection to the IVR 248
- TAPI Connection to the IVR 257
- Alarm Viewer 261
- Source of Alarm Information 265
- Live Alarms 265
- Default Alarm Log Files 265
- Alarm Viewer Window 267
- Alarm Information 267
- View Live Alarms 269
- View Default Alarm Log Files 270
- Filter Alarms 272
- Creating a Filter 273
- Simple Filter 273
- Advanced Filter 275
- Saving a Filter 278
- Filtering Alarm Log Files 279
- Configuring Data 281
- Provider for PeriView 281
- Introduction 282
- Netscape for Solaris 283
- Installation 283
- Installing Java Plug-in 284
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