Avaya CallPilot Custom Call Routing BCM Rls 6.0 Manual do Utilizador descarregar pdf (Página 40)

CallPilot Custom Call Routing

40 NN40011-018 Issue 1.2 BCM Rls 6.0

An Example of a Finished Tree

When the CCR tree has been completed it may look like the following

example.

Note that the options originating from a Sub-Menu are denoted by a “dot”, and

the more Sub-Menu levels that are created, the more “dot’s” there will be.

The above CCR tree can be represented from the callers’ perspective as

follows:

Node type:

Transfer

Target

DN:xxx

Node Type:

Information

Destination:

Home Menu

Node Type:

Mailbox

Destination:

Disconnect

Node Type:

Park & Page

Destination:

Page Zone1

Node: Menu

Please press 1 for

Insurance Quotes 2 for

Insurance Renewals

Thank you for calling company ABC

Please press 1 for Sales, 2 for Opening

Hours, 3 to leave a message, 4 for our Stores

& Parts Room and 5 for Insurance.

Node Type :

Transfer

Target DN

xxx

Node Type :

Transfer

Target DN

xxx

1 2 3 4 5

1 2

1 2 ... 35 36 37 38 39 40 41 42 43 44 45 ... 51 52

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