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External Call Forward
A BCM telephone configured to forward calls to destinations external to the system using
outgoing lines.
Hospitality Record
A type of record created by Call Detail Recording that provides the room occupancy status
whether vacant, basic, mid or full.
ISDN
Integrated Services Digital Network is a worldwide digital communications network.
Norstar report format
An English language syntax organization of call reports.
Physical line
The physical connection between the BCM system and the outside world.
SL-1 report format
The organization of information that Call Detail Recording data must be translated into
before the data it contains is read by an SL-1 call accounting program.
System Administrator
The person responsible for installing, administrating and maintaining Call Detail
Recording for a particular company.
Target line
A Target line is a virtual line, not a physical line. It is dedicated to receiving and routing
incoming calls on DID or auto-answer trunks to a specific destination.
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