Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 37)

Chapter 3 Configuring and managing CDR data 37

Call Detail Recording System Administration Guide

Using CDR Livestream

The CDR Livestream is an application that you can use to monitor real-time call activity from a

PC. You download the CDR Livestream to a PC, and are then able to connect to a BCM and view

and print real-time call activity.

To use CDR Livestream you require:

• a client PC to view the data

• a CDR user account with privileges for the CDR User Group on the BCM

• the CDR Livestream application installed and configured

To install CDR Livestream

1 Exit any Windows programs that are running.

2 Start a browser session and connect to the BCM web page.

The BCM Login dialog box appears.

3 Enter your username and password and click OK.

The Welcome to BCM page appears.

4 Click the Administrator Applications link.

The Administrator Applications page appears.

5 Click the CDR Clients link.

The CDR Clients download page appears.

6 Click the Download CDR Clients link.

The File Download dialog box appears.

7 Click Save and save the application to where you want to install it.

8 After the application downloads, double-click it to launch the installation, and follow the

instructions in the Installation Wizard.

Note: The CdrClientInstaller.exe file installs the CDR Livestream and the CDR Pull

Client.

Note: The CDR Livestream application for BCM50 2.0 only allows you to view records

from a BCM50 2.0 system. To use Livestreaming with earlier versions of BCM (BCM

3.x), use the appropriate 3.x version of the sample CDR Livestream application. The CDR

Livestream sample applications for BCM 4.0 or BCM50 2.0 do not run with BCM 3.x

systems.

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Avaya Call Detail Recording System Manual do Utilizador Página 37