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Issue 1 January 2008 99

Appendix B: Related Documentation

Avaya Call Center 5.0 Documentation

Avaya Agent Deskphone 16CC telephones are the endpoints of Avaya’s call center solution.

For an overview of the SIP call center solution, Avaya Call Center 5.0, see Implementing Avaya

Call Center 5.0 with Avaya Agent Deskphone 16CC, available on the Avaya Support Web site,

www.avaya.com/support

. That document provides a "road map" to related documentation for

each segment of Avaya Call Center 5.0.

IETF Documents

IETF documents provide standards relevant to IP Telephony and are available for free from the

IETF Web site: http://www.ietf.org/rfc.html

ITU Documents

Access the ITU Web site for more information about ITU guidelines and documents, available

for a fee from the ITU Web site: http://www.itu.int.

ISO/IEC, ANSI/IEEE Documents

Access the ISO/IEC standards Web site for more information about IP Telephony standards,

guidelines, and published documents: http://www.iec.ch

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