Avaya 16CC Guia do Utilizador descarregar pdf (Página 24)

Network Requirements

24 Avaya Agent Deskphone 16CC Administrator Guide

Server Requirements

Four server types can be configured for Avaya Agent Deskphone 16CC telephones:

● DHCP server

● HTTP or HTTPS server

● SIP Proxy or Registration server

● Network Time Protocol server for SNTP

Note:

Note: Avaya Agent Deskphone 16CC telephones and Avaya Call Center 5.0 need SIP

Enablement Services (SES) to work properly. The SIP Proxy and Registration

servers resides on the SES server. Avaya Communication Manager (CM) is

considered a “feature server” behind SES that provides Outboard Proxy SIP

(OPS) and advanced SIP telephone features.

While the servers listed provide different functions that relate to the Avaya Agent Deskphone

16CC, they are not necessarily different boxes. For example, DHCP provides network

information whereas HTTP provides configuration and binary file management, yet both

functions can co-exist on one hardware unit. Any standards-based server is recommended.

For parameters related to Avaya Communication Manager information, see Chapter

4: Communication Manager Administration. For parameters related to DHCP and file servers,

see Chapter 6:

Server Administration.

Important:

Important: The telephones obtain important information from the script files on the server(s)

and depend on the binary file for software upgrades. If these servers are

unavailable, the telephones will not work and you will need to reset the

telephone(s) when the file server is available.

DHCP Server

Avaya recommends that a DHCP server and application be installed and that static addressing

be avoided. Install the DHCP server and application as described in DHCP and File Servers

page 49.

HTTP/HTTPS Server

Administer the HTTP or HTTPS file server and application as described in HTTP Generic

Setup on page 62.

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Avaya 16CC Guia do Utilizador Página 24