Avaya 16CC Guia do Utilizador descarregar pdf (Página 88)

Administering Telephone Options

88 Avaya Agent Deskphone 16CC Administrator Guide

Enhanced Local Dialing

The 16CC telephones have a variety of telephony-related applications that might obtain a

telephone number during operation. For example, the Call Log saves a number of an incoming

caller, but does not consider that the user has to then prepend the saved number with a digit to

dial an outside line, and possibly a digit to dial long distance.

Avaya Agent Deskphone 16CC telephones can evaluate a raw telephone number, based on

administered parameters. The telephone can automatically prepend the correct digits, saving

the user time and effort. This is the Enhanced Local Dialing feature. The key to the success of

this feature is accurate administration of several important values, summarized below.

The system values relevant to the Enhanced Dialing Feature are:

● ENHDIALSTAT - Enhanced dialing status. If set to “1” the enhanced local dialing feature is

partially enabled, meaning dialing rules do not apply to dialing from the Contacts list. If set

to “2” the enhanced local dialing feature is fully enabled and does apply to dialing from the

Contacts list. If set to “0” enhanced local dialing is off.

● PHNCC - the international country code of the Communication Manager (CM) call server.

For example, “1” for the United States, “44” for the United Kingdom, and so on.

● PHNDPLENGTH - the length of the dial plan on the CM call server.

● PHNIC - the digits the CM call server dials to access public network international trunks.

For example, “011” for the United States.

● PHNLD - the digit dialed to access public network long distance trunks on the CM call

server.

● PHNLDLENGTH - the maximum length, in digits, of the national telephone number for the

country in which the CM call server is located.

● PHNOL - the character(s) dialed to access public network local trunks on the CM call

server.

Note:

Note: In all cases, the values you administer are the values relevant to the location of

the CM call server at which a 16CC telephone is registered. If a telephone is in

Japan, but its CM call server is in the United States, set the PHNCC value to “1"

for the United States.

In all cases, the digits the telephones insert and dial are subject to standard CM

call server features and administration. This includes Class of Service (COS),

Class of Restriction (COR), Automatic Route Selection (ARS), and so on.

As indicated in Table 9

, you can administer the system parameter

ENHDIALSTAT to turn off the Enhanced Local Dialing feature.

Example: A user initiates an international call. The telephone determines the number to be

called is from another country code. The telephone then prepends the rest of the telephone

number with PHNOL to get an outside line and PHNIC to get an international trunk. The

telephone then dials normally, with the CM call server routing the call appropriately.

1 2 ... 83 84 85 86 87 88 89 90 91 92 93 ... 117 118

Sem comentários

Avaya 16CC Guia do Utilizador Página 88