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Configuring BCMS Vu from the Server 4-11

Configuring and Managing the BCMS Vu Software

Chapter 4

Note

The amount of data you leave in your historical database is a

matter of choice. You will probably want to use a hard disk with a

large storage capacity and save at least five years of daily data and

six months of interval data in order to track trends effectively.

After you decide how long you want to save historical data, use the

formula below to determine approximately how much disk space

you need.

For splits/skills, agents, VDNs and trunk groups measured by

BCMS, the following formula is an approximate guide to the space

required in megabytes for each day’s historical data:

# splits/skills + # agents + # trunk groups + #VDNs

(370) * BCMS interval in hours

When the interval is a half-hour, use 185 instead of 370 in the

formula.

Note

Your PC's inner clock automatically changes from Standard to

Daylight Savings Time if you specify this feature in Control

Panel/Date/Time in Windows. However, the DEFINITY system

does not change automatically.

We recommend that you turn off automatic “daylight savings

change” on the PC and manually adjust the time on the DEFINITY

system and on the PC at the same time when no agents are logged

in or call center activity is very low. If you do this, remember that

turning back the time on the DEFINITY system clears BCMS data

on the DEFINITY system.

If agents are logged in at this time, you may receive incorrect data

when you switch to Standard Time.

Before you change the time, perform a historical data download to

minimize data loss.

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