Avaya R2 Guia do Utilizador descarregar pdf (Página 21)

Introduction

Chapter 1

Benefits of BCMS Vu Software 1-3

Benefits of BCMS Vu Software 1

BCMS Vu software provides the following benefits:

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Real-time data can be displayed graphically.

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Wallboard displays provide easy monitoring of call center activity.

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Multiple reports can be displayed on the screen at the same time.

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The ability to set alerts on data items allows “management by exception.”

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Graphical output under Microsoft Windows removes reliance on the

DEFINITY system text-based terminal.

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BCMS Vu software lets you store more than the seven days of historical

data a DEFINITY system stores. With BCMS Vu software, you can keep

historical data for as long as you want by periodically archiving the

historical database.

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The historical database created by the BCMS Vu software can be accessed

using other products, such as Microsoft Access.

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BCMS Vu software provides an interface to the DEFINITY system that

allows you to create custom real-time reports using the BCMS data that

resides on the DEFINITY system.

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The Server/Client architecture allows more real-time monitors of BCMS

data than the DEFINITY system supports.

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There is no limit to the number of Historical Reports you can schedule for

printing.

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BCMS Vu R2 is Year 2000-compliant.

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