Avaya R2 Guia do Utilizador descarregar pdf (Página 104)

Report Basics

5-10 About Real-Time Pie Chart Reports

You cannot select which data items will be displayed in a pie chart (unlike in a bar

graph report). Only those attributes that add up to a whole domain are allowed in

pie charts, and there is only one set of such attributes for Agent Work State for

Split/Skill, Agent Call Summary, and VDN Call Summary reports.

Real-Time Pie Charts cannot be printed.

This section includes the following sub-sections:

●

Categories of Real-Time Pie Chart Reports

●

Sample Real-Time Pie Chart Report

●

Real-Time Pie Chart Report attributes.

Categories of Real-Time Pie Chart Reports 5

You can create three categories of Real-Time Pie Chart Reports. You select the

category of Real-Time Pie Chart Report in the first window of the Graph

Properties Wizard. The categories are:

●

Agent Work States for Split/Skill — Shows a full domain of agent

attributes for one split/skill

●

Agent Call Summary — Shows a full domain of attributes for one agent’s

work in one split/skill

●

VDN Call Summary — Shows a full domain of attributes for one VDN.

Note

Real-Time Pie Charts update as fast as every ten seconds. Historical data

downloading takes precedence over the updating of real-time data.

Therefore, real-time reports update at a slower rate while historical data are

downloading from the DEFINITY system to the historical database.

Note

The VDN summary is available only if the Vectoring feature is

administered on the DEFINITY system.

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Avaya R2 Guia do Utilizador Página 104