Avaya R2 Guia do Utilizador descarregar pdf (Página 225)

Resolving Problems 10-25

Troubleshooting

Chapter 10

The wallboard is not

updating. When you try to

send a test message to the

wallboard, you receive the

error message, "Address #

claimed by two different

wallboards."

The physical configuration

of the wallboard may have

been moved or re-arranged,

causing the wallboard and

client to disconnect before

the client released the

wallboard. Therefore, the

wallboard address appears

to be in use.

IF YOU KNOW WHICH

CLIENT LAST ACCESSED

THE WALLBOARD, do the

following steps, in order, until

the wallboard begins to update.

1. Close, then reopen any

open report that is accessing

the wallboard. If more than

one report is open, you can

use Report Properties to

find the report that is

accessing the problem

wallboard. Alternately, you

can close all reports, then

reopen a report and send it

to the problem wallboard.

2. Close the Client or

disconnect the Client from

the Server, then open the

Client or reconnect the

Client to the Server and

send a report to the problem

wallboard.

3. Close the Server, restart the

Server, and send a report to

the problem wallboard.

Wallboard Problems

Problem Probable Cause Action

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