Avaya R2 Guia do Utilizador descarregar pdf (Página 20)

Introduction

1-2 Features of BCMS Vu Software

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Administrative requirements

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Performance considerations

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Help escalation

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Software for maintenance contracts.

Features of BCMS Vu Software 1

BCMS Vu software lets you

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Receive real-time data from the DEFINITY system and display it in textual

and graphical form on a PC monitor

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Print the textual form of this real-time data

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Display real-time data as a Wallboard Display that mimics the display

capabilities of external wallboards used in call centers

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Select the data items you want to display when you define a real-time

report or Wallboard Display

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Redirect the display output of one of the defined Wallboard Displays to

several types of external wallboards

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Specify alerts on real-time data items to provide a visual or visual/audible

indication that the item has crossed the threshold alert level

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Download DEFINITY system historical data regularly to a database on the

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Display this stored data in a text format and retrieve it through third-party

products

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Print this data

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Access this data from several DEFINITY systems

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Create and print Historical Reports from downloaded historical data

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Schedule printing of Historical Reports.

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