Avaya R2 Guia do Utilizador descarregar pdf (Página 218)

10-18 Resolving Problems

Troubleshooting

A historical report was

scheduled to print to a file,

but it was printed on a

printer connected to the

PC or on the network.

The printer that was configured

to print to a file was not the

application default printer. If

you set the port of a printer that

is not the application default

printer, to print to a file,

and you schedule a historical

report to be printed on that

printer,

then the report will be printed

on the application default

printer, not to a file.

To schedule a historical report

to be printed to a file, you must

1. Set the port of a printer to

print to a file.

2. Make that printer the

default application printer

(if it is not already).

3. Schedule the historical

report to be printed by the

default application printer

that you designated in step

2.

CAUTION:

If you print to a file, remember

that at the time you choose for

the report to be printed, your

will be prompted to enter a file

name. The prompt window

remains on the screen, no file is

written, and BCMSVu Client is

halted until you enter a file

name.

10.When you schedule the

historical report, in the

window where you select

the printer, be sure to

select the application

default printer that you

chose in step 9.

(WINDOWS 95 or 98)

1. Select

Start/Settings/Control

Panel.

2. Select "Printers."

3. Position the cursor over the

icon that represents the

printer that you will

designate (or have

designated) as the default

application printer. Click

the secondary mouse

button.

4. Select "Properties."

5. Select the "Details" tab.

6. In the "Details" tab, in the

pull-down box labeled

"Print to the following

port," select "FILE."

7. Select "OK."

Historical Report Problems

Problem Probable Cause Action

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