Avaya Personal Call Manager Guia do Utilizador descarregar pdf (Página 35)

Chapter 1 Personal Call Manager 35

Business Communications Manager Personal Call Manager

Answering a call

Knowing when someone is calling

Personal Call Manager notifies you when there is an incoming call. When someone calls you, the

You Have a New Call dialog box appears, and the Ringing icon appears in the Calls box, the

Personal Call Manager task tray menu and the Calls menu. If you subscribe to a Caller ID service,

or you are receiving an internal call through Business Communications Manager, the name or

number of the caller appears below the icon and in the You Have a New Call dialog box.

Knowing who is calling

When a call is made or received, an icon appears in the Calls box, Calls menu, and Personal Call

Manager task tray menu. These icons are given a label to help identify who is on the call. The

information on the label depends on several factors.

If you subscribe to a Caller ID service, Personal Call Manager compares the received number to

the numbers stored in the Address Book. If a match is found, the name from the Address Book

appears with the Active Call icon. If a match is not found, the name sent with the Caller ID

information appears. If a match is not found and a name is not sent with the Caller ID information,

the telephone number appears.

If no Caller ID information is available, or you do not subscribe to this service, the word Unknown

is used as the label.

Internal calls show the name of the contact stored in the Address Book if available. When there is

no name for the caller in the Address Book, the Business Communications Manager extension

name appears.

Displaying who is calling from the task tray

When you click the Personal Call Manager icon in the task tray, the current calls appears at the top

of the menu. If you subscribe to a Caller ID service or you are receiving an internal call through

Business Communications Manager, the name or number of the caller appears beside the icon. To

perform a function on one of the current calls, point at the name or number of the caller and a

menu appears.

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Avaya Personal Call Manager Guia do Utilizador Página 35