Avaya DECT Messenger Fundamentals - Communication Server 1000 Manual do Utilizador

DECT Messenger FundamentalsAvaya Communication Server 10007.5NN43120-120, 04.02March 2012

Avaya DECT Messenger overviewDECT Messenger provides a software tool, the eCONFIG, for making changes to theconfiguration. The eCONFIG is on either th

Figure 26: Groups in an input moduleA Group name must match a Group name that comes from the input module. In thisexample, the Group name (Fire1) must

Figure 27: Input contact 01Figure 27: Input contact 01 on page 101 shows an example of an input contact 01 in theInput Module eIO. The input contact 0

Figure 28: Alarm identifierThe Alarm Identifier, illustrated in Figure 28: Alarm identifier on page 102, is used as anAlarm Description, and contains

Figure 29: Message assigned to a buttonSET/RESET structureThe SET/RESET structure of alarms is complex; you can Set an Alarm and wait for a Reset,or y

is an LRMS (E2) DECT handset, and the alarm was sent as a normal message, theacknowledgement is automatically generated at the moment that the message

The way an alarm is processed in an LRMS (E2) DECT Handset depends on the Acknowledge/Negative Acknowledge (ACK/NAK) structure, as shown in Figure 32:

• Resetting an alarm can be done from:- The device on which the alarm is set. Alarm is reset after the call is Acknowledged(LRMS [E2] messaging)- The

Table 10: Options for alarm handlingField: set orresetField:Remove afterDECT Messenger action*set *sent Alarm processed as sent alarm.*set *reset Alar

eLOCATION can support configurations with more than 255 radios. If more than 255 radiosare used, the first 255 radios use a 2-byte definition from 00

eLOCATION Module in eCONFIGThe eLOCATION module is configured through eCONFIG.Figure 34: eLOCATION moduleA number of parameters, for example Site, Are

• Analogue voltage/current levels: this form of message generation is used to guardindustrial equipment. For example, equipment output messages can in

• >>>Board DefinitionRefers to the table: eLOCATION_BOARD. This table defines the relation between theDAP Controller and the predefined exten

Figure 35: Rail with National Instruments FieldPoint IO ModulesThe various types of IO modules that are supported for DECT Messenger can be classified

Table 12: Overview of supported IO modulesModule Type Description Additional infoAI-100 Analogue inputModule8 Analogue inputs, each can be set to one

Note:A multi rail configuration is not part of the standard product, and is only available on a Projectbasis.Figure 37: National Instruments Modules

Software Installation Note:Due to subsequent software releases, the contents of this section can differ slightly fromyour actual product.The software

Note:Do not forget to close down the FieldPoint Explorer before you start the eIO module.Conversely, do not forget to close down the eIO Module befor

In this menu select Add a comm resource to this server... The following windowopens:4. Configure the comm resourceIn the Comm Resources Configuration

This is the COM port on your computer to which you have connected your V.24interface from the FieldPoint FP-1000 module.• Baud RateCommunication speed

6. Expand the communication name.After all the devices are detected, they are displayed in the left pane. If not, clickthe + sign in front of the comm

right pane. If the input on that device module changes, the display is updated toshow the changed channel status.11. Close the FieldPoint Explorer.If

Modules overviewDECT Messenger consists of separate modules. There are three main groups of modules:• Core—core components of the software, including

Figure 39: Berkshire Product Inc. Internal serial PC WatchdogThe Watchdog card is designed to monitor PCs used in critical applications such as: FileS

Figure 40: Configuration of the Watchdog card Note:To use the reset and automatic startup, ensure that the Reset button signals the PC to restart,inst

3. Attach the reset cable.Plug the supplied reset cable onto J2 on the Watchdog board, and plug the otherend onto the original reset header on the mot

Note:If you followed the instructions in Step 1 of this procedure, you set the Watchdogtimer to 30 seconds. Therefore, you must fill in a time period

Top LED Indication MeaningFlashing at 350 msec. rate Watchdog operational. No alarmcondition.Flashing rapidly at 100msec. 3 seconds before timer expir

Note:These settings are fixed in DECT Messenger.Automatic Watchdog StartupThe Watchdog is connected to the reset button of the PC. Watchdog automatic

Using eBackupThe eBACKUP module provides a means to back up files. Use the eBACKUP configuration tospecify which files must be backed up, and in what

Figure 41: The Backup windowIn the Path settings, you can specify fields that are filled in by the system:[weekday] 1 ... 7, where 1=monday up to 7=su

Figure 42: Shortcut definition to eBACKUP Note:Figure 42: Shortcut definition to eBACKUP on page 128 shows only a part of the line. Thewhole line in t

Click Start on the Windows task bar, and choose Settings > Control Panel >Scheduled tasks > Add scheduled task. The Scheduled Task wizard isd

Incoming and outgoing modulesThere is a wide range of incoming and outgoing modules available. They all communicate withthe eKERNEL module. Each modul

8. Select the file to back up.In the eCONFIG module eBACKUP, select which file you want to back up.Setting up e-mail integration (eSMTP_Server/eSMTP)G

Figure 43: Sending e-mail from client to DECT MessengerIn DECT Messenger, the eSMTP_Server works in cooperation with the Microsoft InternetInformation

Figure 44: e-mail handling in DECT MessengerAfter an e-mail is sent from the e-mail client to DECT Messenger, the e-mail generally goesthrough an e-ma

the @ in the e-mail address) is accepted. However, the domain name (part after the @) ischecked by IIS.Figure 45: Example of e-mail messageThe followi

Installing IISThe following procedure guides you through the IIS installation process. Note:You must have the Windows CD-ROM on hand to complete this

Sending an e-mail message to a DECT handset1. Assuming DECT Messenger has a domain name configured as messenger.com,create a group within the eSMTP_Se

Hereafter, IIS does not start the FTP and WEB services. Only the SMTP Servicesare running.3. Create a new domain.• Expand Default SMTP Virtual Server,

[email protected], the part after the @ (in this example, messenger5.com)must be specified as Alias in IIS.6. Verify the Domain Name list.After ente

The Drop Directory field specifies a directory where IIS drops all incomingmessages.• Leave the default value in place.• Click OK.Using eSMTPThe eSMTP

Sending SMS messageseSMTPMany Global System for Mobile Communications (GSM) Service providers have an SMTPgateway into their SMS Centre, either direct

Add-on modulesThe add-ons are input/output modules tailored to specific customer needs. They are notcovered by the standard product documentation.• We

Figure 46: Setup for sending SMS Messages (or Wide Area Paging messages)The connection between DECT Messenger and the GSM SMS provider is made through

Figure 47: eASYNC settingsThe following overview explains the eASYNC settings:• TypeThe type is either SMS for SMS messages to GSM phones, or Paging f

The messenger must know what number to dial to access the provider. (This is not theextension number of the cell phone [GSM phone] to which the messag

eCAPThere are four different types of devices that can be connected to the eCAP module usingV.24/RS232, as follows:• Nurse Call systemsThere are many

Using Import/Export menuYou can use eCONFIG to import and export configuration database tables. The menu optionsare shown in Figure 48: Import/Export

Figure 50: The configuration file storage directoryYou can also import configuration database tables using the Import menu. You must ensurethat the fo

The following three files are automatically created and updated:• INrqs.csvThis file contains individual records for each alarm that came into the eKE

The logging information is written to a 1Kb buffer, instead of to the files. The contents of thefiles is updated as follows:• After you shut down the

The incoming request was a request to Set or Reset an alarm.• TYPEIndicates the type of incoming message:- msgrqs = Message request or also called inc

This is the message as it is sent to the output device. Note that this message can differfrom the original message. There are two main items that can

eCONFIG is running. If you make configuration changes using the eCONFIG, these changesare stored in the local working copy of the database in the eCON

Not yet implemented.• PINCODEAfter an incoming Confirmation is received, you see the PIN code in this field. (For anIncoming Confirmation, the TYPE fi

Output Program of the output device to which the alarm was sent.• DEVICE Outpgm FacilityOutput Program facility of the device to which the alarm was s

Output Program that is used for the diversion destination device.• DIVERTED DEVICE Outpgm FacilityOutput Program Facility that is used for the diversi

• ALARM idThis shows the ALARM id that was used for the outgoing message, on which the devicegenerated the response.• ALARM PrtyThis shows the ALARM p

as well and didn't get it within a certain time period. Therefore an automatic NACKwas generated. A manual acknowledgement is always required wit

How to use the FilesThe LOG files are used for tracing how an alarm call rolled out. Roughly the procedure is asfollows:Tracing the roll out of an Ala

LoggingYou can use logging to trace history. All the events in each individual module are stored in alog file. Log files are stored in a common direct

Figure 54: IO Module log fileFigure 54: IO Module log file on page 157 shows the contents of a log file for the IO module.The subsequent XML strings a

This tag specifies from which module the message comes. In Figure 54: IO Module logfile on page 157, the message comes from the second module.• <co

modules have a similar interface, however, the information displayed is unique in eachapplication.If the eIO Module window is minimized, maximize it.

Note:If there is more than one eCONFIG active at the same time, on different PCs, the individualeCONFIG databases are not updated/synchronized after

Figure 56: eKERNEL TabThe Jobq pane shows the pending jobs for the module. In the Outq pane, the outgoingcommunication from the module is shown.• eIO

Figure 58: Connections TabThe right pane gives information about the external devices that are connected to the eIOModule. The left pane shows informa

Figure 59: Status lampsIn the bottom part of the left pane, two lamps are visible, indicating the status of the TCP/IP connection. The left lamp indic

eKERNEL WindowThe window of the eKERNEL differs from the other modules, and has a tab for each individualmodule.Figure 60: eKERNEL module windowSelect

Simulation Options in a ModuleYou can use a simulation menu in modules to simulate an message. The simulation is differentfor each individual module,

IndexAACK ...103Add-on modules ...

eESPA ...13, 59, 69, 74, 142, 143eFR ...69, 7

Linking modules ...61Log file location ...

Users ...45Using eBACKUP ...

Figure 5: Alarm processing structure on page 17 shows the relation among the modules andhow messages are processed.Figure 5: Alarm processing structur

You can set or change the properties of an input module.• Alarm PropertiesThe alarm identifier is used to determine how the alarm is processed. Specif

Maintaining DECT Messenger using eCONFIGThis chapter explains the eCONFIG user interface and available functionality.•Starting the eCONFIG on page 19S

© 2012 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accu

You have two options for database selection:• Click YES: the eCONFIG uses the database that is still available in theeCONFIG module from a previous se

The following menu items are available:• Import/Export menu: provides the option to import configuration data into tables in theconfiguration database

module. You can, however, create new devices here because a device does not have aunique relationship with only one group.• Holiday: use this menu to

• Expand the Groups and Devices menu by clicking the + to the left of it.2. Add a new device.• Right-click the All Devices parameter.• Select New Devi

Select All Groups from the Groups and Devices menu, or Group from the inputmodule menu of your choice.Changing device parametersComplete the following

4. Change the parameters.Click the name of the property you want to change. If you edit the parameters, notethe following:• You cannot change the Outp

(non-voice-call to extensions such as DECT C4050 and C4060). The supported outputprograms are currently:- eASYNC for sending SMS to PROXIMUS, or KPN a

Device ID consists of <board-id> and <index> delimited with #. For example, 04#01.Table 2: Variable definitionsVariable Definition<boar

Shelf Card slot <board id> Device ID0 1 2 02#xxx… … … …0 14 15 15#xxx0 15 16 16#xxx1 0 17 17#xxx1 1 18 18#xxx… … … …1 14 31 31#xxx1 15 32 32#xxx

Figure 9: Device Select Facility• DescriptionThe Description field is used to enter a description of the device. The description is usedto show inform

ContentsChapter 1: New in this release...7Features...

attempt, the application clears the message for this device and send the message to thealternative device, if defined. Note:In this second case (value

Managing groupsCreating a new groupComplete the following steps to create a new group.Creating a new group1. Open eCONFIG.2. Access the pop-up menu of

After you enter the parameters, note the following:• A red bullet before an item indicates that the parameter is mandatory.• Some items contain defaul

Select the input module for which you want to change group parameters from theModules menu. Note:A group is always associated with an input module. Ho

5. Confirm your choices.Click OK and follow the instructions on the screen, if applicable.Deleting a groupTo delete a group, follow Changing group par

Note:You can use the same group name for more than one input program. You can use thesame group name because the DECT Messenger software adds the inp

Figure 10: Group members windowThe section Changing group member parameters on page 40 provides information onassigning new members, editing members,

Figure 11: Group authorityClick the New button to give a new user the authority to make changes in the group. Clickthe Edit button to edit a user auth

Assigning a new member to a group1. Open eCONFIG.Ensure that the member that you want to assign to the group is already in DECTMessenger as a device.

A list of group members displays (the example shows only one group member:device 1010).4. Add a new member.• Click New. The following window opens.• C

eLOCATION...74eSMS..

Click OK and follow the instructions on the screen, if applicable.Changing group member parametersComplete the following steps to change the parameter

A window, similar to the one in Step 4 of Assigning a new member to a group onpage 37, opens, however all parameters are entered.• Remove the member b

device, you must define it as two group members (same device): one active from 08:00–12:00, and the other active from 13:15–17:30.• Monday . . . . Sat

Creating a new userThe following procedure describes how to create a new user.Create a new user1. Open eCONFIG.2. Expand the All Users menu. Note:Two

The parameters are explained in User parameters on page 45.6. Confirm your choices.Click OK and follow the instructions on the screen, if applicable.C

The parameters are explained in User parameters on page 45.6. Confirm your choices.Click OK and follow the instructions on the screen, if applicable.D

access to the eWEB interface. Sharing user profiles can result in unauthenticated users,which generates alarms.• PasswordThis field contains a passwor

The language field contains a four-digit identifier that represents the language usedfor eWEB and eGRID access. The codes are those used in an iSeries

In most cases, the False value is used so that the user does not have all objectauthority.• Security administratorThe Security administrator value is

3. Configure the new device.Make the following configuration changes:• Select eDMSAPI as the Output program.• For Device ID, enter either: Board_Numbe

eASYNC...139V.

5. Add a group.• In eCONFIG, open the menu Modules, and expand the eDMSAPI module byclicking the + beside it. Under the eDMSAPI module, the instances

8. Configure Inbound data call handling.Make the following configuration changes for Inbound:• Click New• Called Device: Enter the DN of the DECT hand

Avaya DECT Messenger Administrator Guide52 DECT Messenger Fundamentals March 2012Comments? [email protected]

Chapter 3: DECT Messenger CustomerEngineer ManualThis chapter contains information on the following topics:• DECT Messenger overview on page 56• Modu

but does not go into detail. For detailed descriptions of modules and how they work, consultAvaya DECT Messenger Installation and Commissioning, NN431

on it, is essential for every production system (servers, specialized machines, andso on). The backup procedure depends on many factors, such as the f

Also consider location and environment (air conditioning, ventilation, and so on) forthe equipment.7. Avoid renaming computers.Avoid changing the name

Message inputThe following input can generate messages in DECT Messenger:• ESPA 4.4.4 pager protocol: DECT Messenger can receive pager messages from E

• SMS messages to cell phonesDECT Messenger can send SMS messages to cell phones. The interface to the cell phoneprovider can be a modem, or a box tha

The eKERNEL is the core software in the system and must always be present. eKERNELis between the incoming and the outgoing modules and must always be

6 DECT Messenger Fundamentals March 2012

Module Name Function Incoming OutgoingeSMTP (client) Sending e-mail messages - YeseDMSAPI Sending and receiving LRMS (E2)DECT messages using the CSTAi

This COM port is connected to a Watchdog card that expects the code within certain timeintervals. If the code is not received within the time interval

Figure 13: Example of logical representation of module linksFigure 14: Example of module links (practical)In Figure 13: Example of logical representat

exchanges data. During this data exchange, the module indicates the IP address (PC) on whichthe module is found.The illustrations show an example with

You can use this modular structure to do the following:• install modules on different computers in the TCP/IP network• set up a standby eKERNEL on a s

there is a message for a DECT handset in Unit Z/Node Z, the message is transferred first tothe Area 2 computer, and then to Unit Z/Node Z.LicensingLic

DECT Messenger License Manager licensesThe DECT Messenger License Manager is the Avaya License Manager. This license manageruses a dongle (using eithe

Note:The application module license is shown under the equipment licenses in the LicenseManager.• Equipment licensesUse equipment licenses to add ext

SOPHO CTI module License Manager licensesYou must have SOPHO CTI module application licenses to connect to the DECT system.Figure 17: SOPHO CTI Module

Detailed module descriptionsThis section provides detailed information for the following modules:•eKERNEL on page 69• eDMSAPI on page 70• eIO on page

Chapter 1: New in this releaseFeaturesThere are no new features introduced with this release.Revision historyMarch 2012 Standard 04.02. This document

eDMSAPIThe eDMSAPI module is both an input and an output module, which can send and receivenormal and urgent LRMS (E2) messages to and from LRMS DECT

eSMTP_ServerThe eSMTP_Server is an input module, and is not an SMTP or mail server. This module mustbe used in conjunction with the Internet Informati

eWEBThe eWeb module can send messages (entered using a web interface) to:• LRMS (E2)-compatible DECT handsets (C4040, C4050, 4060, Industrial handset,

specific messages. You can see the members of this group. The eKERNEL handles thismessage request as an incoming alarm.AdvancedThe eWeb Advanced appli

eLOGThe eLOG module provides information on how DECT Messenger has processed an incomingalarm from the input up to the output device. This can be nece

eSNMPeSNMP is a new input module and can receive SNMPv1 and SNMPv2 traps to set or reset analarm. Configuration tables are available to map the parame

• Reporting functions- Inquiry active alarms and ended alarms- Inquiry active scripts and ended scripts• Basic maintenance- Work with group members- W

- CD-ROM player.• Optional PC requirements- Analogue Modem for remote maintenance/support.- Analogue Modem for dialling to GSM provider to send SMS me

GeneralDECT Messenger version 4.0 and later require the following firmware on Avaya DECT MobilityCards (DMC):• DMC-4 Firmware: 45100404.dwl firmware•

Figure 18: Connecting to two DECT systemsExample: Connecting to Two DECT systems.eKERNEL and eCONFIG are on PC One, as shown in both Figure 18: Connec

new document was previously in DECTFundamentals, NN43120-114.New in this release8 DECT Messenger Fundamentals March 2012Comments? [email protected]

DATABASES in DECT MessengerThis section describes the databases used by DECT Messenger.Supported Database typesDECT Messenger uses two databases:• Con

This is the most extended type of database. SQL Server provides a user interfaceto perform Database maintenance. You must install the DECT Messenger d

Stopping WEB Services IIS for DECT Messenger1. Open the Internet Information Services (IIS) window.Open IIS by clicking Start on the Windows task bar,

Installation of DECT Messenger Software1. Verify that the licenses and Options are set correctly in the DMC.2. Verify that the CSTA link to the DMC is

• Close the License Manager.3. Install a preconfigured database, if you have one.DECT Messenger already contains a configuration database with data. H

If you have already edited the tables using the instructions in step 4, skip to step 7.If not, start eKERNEL:• Click Start on the Windows task bar, an

8. Check the Dynamic database path.eKERNEL must have a valid path to the dynamic data database (the defaultdatabase path are usually correct). Determi

Note:The path setting for the MSDE or SQL Server database must be assigned asSystem DSN in ODBC.Before you continue, ensure that you know the usernam

11. Enter configuration information.Enter the correct values for the IP addresses:• Area Description - Description field for the DECT system you are c

13. Configure eWEB module.• Expand the item Modules > eWEB Module. One instance of the eWEBmodule: eWEB - area <x> is shown.• Double-click th

Chapter 2: Avaya DECT MessengerAdministrator GuideThis chapter contains information on the following topics:• Avaya DECT Messenger overview on page 1

Figure 19: eWEB PropertiesUsing eCONFIGThe eCONFIG Module is the tool most commonly used for making changes in the configuration.The configuration is

Figure 20: Database handling with eCONFIG on the DECT Messenger Server PC (Local)After you start the eCONFIG for the first time, a copy is made of the

operational database. Avaya recommends that you make a fresh copy of the operationaldatabase, because then you are sure there is no database inconsist

not written into the databases of the eCONFIG modules. These changes are only writteninto the operational database, not into the eCONFIG databases.• S

Environments defined as LOCAL refer to the PC where the eKERNEL is running, whereasenvironments that have an IP address refer to the IP address of the

Figure 22: Incoming alarm (IA) in eDMSAPIFigure 22: Incoming alarm (IA) in eDMSAPI on page 95 illustrates the handling of an incomingmessage (IA) in t

system. The DECT Messenger system retrieves Incoming Alarms from IP DECT through thisTCP/IP port.If a DECT handset needs to send messages to DECT Mess

Figure 23: eCAP Sending Message optionNot all input devices are capable of generating all five input parameters. If parameters aremissing (for example

Figure 24: Alarm handling Note:These input parameters can come from external sources (for example, eCAP or eAPI) orpartly from configuration tables.De

Figure 25: Input/output relationshipsFigure 25: Input/output relationships on page 99 shows the settings in the input moduleIO, and illustrates the re