Avaya Advanced Paging Productivity Pack Configuration Manual do Utilizador descarregar pdf (Página 13)

Features description Chapter 3 13

Advanced Paging Productivity Pack Configuration

Schedule Page

Configure pre-programmed announcements to play automatically in the designated page zones

according to a pre-determined schedule. If the page zone or overhead page system is in use at

the time of the page, the BCM system queues the page and plays it when the resource becomes

available.

Reporting

The supported CallPilot Manager reports are extended to the APPP features such that the BCM

system tracks and generates reports for the APPP activities. Access the reports through the Call

Detail Recording (CDR) functionality in Element Manager (Configuration > Telephony >

Call Detail Recording). For details about CDR functionality, see the Call Detail Recording

System Administration Guide (NN40010-602).

For details about reporting for CallPilot, see the CallPilot Manager Set Up and Operation

Guide for your BCM system.

For details about reporting for APPP features, see the following sections:

• Reporting for Customer Assistance Page (page 13)

• Reporting for One Button Page (page 14)

• Reporting for One Button Text (page 14)

There is no reporting for the Schedule Page feature.

Reporting for Customer Assistance Page

For the Customer Assistance Page feature, the reporting feature generates a daily (at midnight)

CSV file located in the CDR Push/Pull directory. The CSV file is generated:

• When the Customer Assistance Page service initiates

• Daily at midnight

• Whenever the current CSV file is pulled/pushed by a CDR client

This file is named Record.cab<yyyymmddHHMMSS>, where yyyy is the year, mm is the

month, dd is the day, HH is the hour, MM are the minutes, and SS are the seconds.

This file contains one record for each help request, where each record contains the following

fields:

• DN—DN of the CAB or the name of the symbol kiosk that generated the request.

• Feature code (F9xy)—where x is the number of the CCR tree that contains the Park and

Page node, and y is the number of the Park and Page node within the CCR tree.

• Start time—local time of day (previously described format of HHMMSS) when a

customer pressed the Help button.

• End time—local time of day (previously described format of HHMMSS) when a

salesperson pressed the Cancel button, or the time of the system timeout if no

salesperson pressed the Cancel button.

• Feature (F9xy)—where x and y are the last two digits of the CAB name.

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Avaya Advanced Paging Productivity Pack Configuration Manual do Utilizador Página 13