Avaya Advanced Paging Productivity Pack Configuration Manual do Utilizador descarregar pdf (Página 11)

Advanced Paging Productivity Pack Configuration

Chapter 3

Features description

The Advanced Paging Productivity Pack (APPP) includes the following features:

• One Button Page (page 11)

• One Button Text (page 11)

• Customer Assistance Page (page 12)

• Schedule Page (page 13)

• Reporting (page 13)

Enable the APPP features through a single keycode that you apply to the BCM system. If you

require the APPP on multiple BCM systems, apply a unique keycode file to each BCM system.

Configure and administer the One Button Text and Schedule Page features with Business Element

Manager or Network Configuration Manager (NCM). Administration through Telset Admin or

CallPilot Manager is not supported for these two features.

Configure and administer the One Button Page and Customer Assistance Page features through

CallPilot Manager.

The BCM system reserves a total of 56 feature codes that you can use for One Button Page, One

Button Text, and one-button access to Park and Page.

One Button Page

A user presses a feature key (or a sequence of keys on the telephone dialpad) to initiate a

pre-programmed page. The pre-programmed page is played in the appropriate paging zone.

If the page zone or overhead page system is in use at the time of the page, the BCM system queues

the page and plays it when the resource becomes available.

As an extension of the CallPilot Park and Page feature, One Button Page uses the one-button

access to custom call routing (CCR) trees. You configure Park and Page nodes in CallPilot

Manager and then program one-button access to the required nodes.

One Button Text

A user presses a feature key (or a sequence of keys on the telephone dialpad) to send a

pre-programmed text message to a fixed or wireless telephone. Program this feature in Element

Manager by typing the text message, adding the destination directory number (DN), and assigning

it to a feature key (through a feature code). The BCM system stores up to 50 text messages.

You can enable or disable an alert tone that signals to the user that a message is received and you

can specify the amount of time to wait for the recipient to respond to the message.

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