Avaya BCM50 Guia de Resolução de Problemas descarregar pdf (Página 9)

BCM50 Troubleshooting Guide

Chapter 1

Introduction

The Nortel Business Communications Manager 50 (BCM50) provides private network and

telephony management capability to small and medium-sized businesses. The BCM50 system

integrates voice and data capabilities, IP Telephony gateway functions, and data-routing features

into a single telephony system. It also enables you to create and provide telephony applications for

use in a business environment.

Purpose

This guide provides procedural information to help you troubleshoot and isolate problems in your

BCM50 network.

Audience

The BCM50 Troubleshooting Guide is for use by network administrators responsible for

maintaining BCM networks that include BCM50 devices. This guide is also useful for network

operations center (NOC) personnel supporting a BCM50 managed services solution. To use this

guide, you must:

• be an authorized BCM50 administrator within your organization

• know basic Nortel BCM50 terminology

• be knowledgeable about telephony and IP networking technology

Organization

This guide is organized for easy access to information that explains the troubleshooting procedures

associated with using the BCM50 system. This guide contains information on the following topics:

• Initial Troubleshooting on page 15

• Hardware Troubleshooting on page 17

• Software Troubleshooting on page 37

• Advanced Troubleshooting on page 51

• Downloading Software on page 69

• Troubleshooting Tools on page 73

• Understanding system messages on page 75

• Useful Troubleshooting Links on page 77

• Frequently Asked Questions on page 79

• Contacting Technical Support on page 89

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