Avaya BCM50 Guia de Resolução de Problemas descarregar pdf (Página 73)

BCM50 Troubleshooting Guide

Chapter 7

Troubleshooting Tools

The BCM50 system provides several tools that you can use to diagnose problems.

Navigation

• Service Management on page 73

• Status and Metrics on page 73

• Utilities on page 74

Service Management

You can use the Element Manager to view a list of the services that are running on your BCM50

system.

For information about service management on the BCM50, see “Using the BCM50 Service

Managment System” in the BCM50 Administration Guide (NN40020-600).

Status and Metrics

You can use the Element Manager to view detailed information about the performance of the

BCM50 and about the performance of system resources.

You monitor system status using the following tools:

• QoS Monitor—QoS Monitor monitors the quality of service (QoS) of IP trunk services.

• UPS Status—The Uninterruptible Power Supply (UPS) feature provides monitoring of the

power source and the battery backup.

• NTP Metrics—The Network Time Protocol (NTP Metrics) feature provides an overview of

the integrity of the NTP time source

For information about monitoring the system status, see the chapter “Using BCM50 System

Metrics” in the BCM50 Administration Guide (NN40020-600).

You can monitor system performance using the following tools:

• Activity Reporter Basic—Generate reports about call activity and voice mail receive statistics.

• Trunk Module Metrics— View the status of digital trunk modules as well as identify any

device or lines connected to the system.

• CbC Limit Metrics—Use the CbC Limit metrics panel to monitor denied call activity for each

service on each line pool.

• Hunt Group Metrics—Access the Hunt Group metrics to evaluate total call processing by hunt

group member.

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