Avaya BCM50 Guia de Resolução de Problemas descarregar pdf (Página 7)

Contents 7

BCM50 Troubleshooting Guide

Using the Knowledge and Solution Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Chapter 10

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Backup, restore, and reset operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

How do I back up the database? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

How do I restore the BCM50 from a previous backup? . . . . . . . . . . . . . . . . . . . . 80

How do I complete a Warm Reset or Cold Reset? Is it safe and will I lose customer data? 80

Password protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

How do I recover a lost password for the BCM50? . . . . . . . . . . . . . . . . . . . . . . . . 81

Fault management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

How do I view Alarms? Can I acknowledge and clear them? . . . . . . . . . . . . . . . . 82

System and status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

How do I capture the logs from the BCM50? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

How do I capture the current BCM50 configuration? . . . . . . . . . . . . . . . . . . . . . . 85

How do I find the BCM50 system health? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

How do I show specific process states? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

How do I verify current software revision? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

How do find the BCM50 System ID and Serial Number? . . . . . . . . . . . . . . . . . . . 87

Chapter 11

Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Gathering critical information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Getting Help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Getting help over the phone from a Nortel Solutions Center . . . . . . . . . . . . . . . . . . . . 90

Getting help from a specialist by using an Express Routing Code . . . . . . . . . . . . . . . 91

Getting help through a Nortel distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

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Avaya BCM50 Guia de Resolução de Problemas Página 7