Avaya BCM50 Guia de Resolução de Problemas descarregar pdf (Página 75)

BCM50 Troubleshooting Guide

Chapter 8

Understanding system messages

The BCM50 system generates alarms, logs, traps, and other system messages that you can use to

troubleshoot problems.

Alarms, logs, and traps

For information about system messages, see the following chapters in the BCM50 Administration

Guide (NN40020-600):

• “Using the BCM50 Fault Management System,” which describes fault management tools such

as alarms, logs, and SNMP traps

• “List of Alarms,” which provides alarm messages, problem descriptions, and possible

solutions

Reporting for dropped calls

You can specify the level of system reporting that you require for released ISDN or VoIP calls.

You can choose to have no text, a simple explanation, or a detailed explanation in the dropped call

notification.

Use this procedure to set the level of reporting for dropped calls.

To set Release Reasons

To set Release reasons, follow these steps:

1 Click Administration > Utilities > Diagnostic settings.

2 Click the Telephony tab.

The Release Reasons panel appears.

3 From the Release Reason drop-down menu, select the level of reporting that you require.

Table 18 lists the possible values for Release reasons.

Table 18 Release reasons

Attributes Values Description

None Default Value No text will accompany a dropped call notification.

Simple Cause Code:

Off

Off: no text is provided

On: the code only is provided

Note: if you select Simple text, you must turn off the Cause code. This is for

diagnostic purposes only.

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