manuais Avaya 1140E

Avaya 1140E Guia do Utilizador (48 páginas)

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IP Phone 1140E

1

Title page

1

Revision history

3

Contents

5

Basic features

7

Figure 2: IP Phone 1140E

9

Telephone controls

10

Telephone display

15

Upper display area

16

Lower display area

16

Middle display area

16

Agent and supervisor features

17

Queue Assignments

18

Logging out as an agent

21

Agent features

23

Using Force Call

24

Using Activity code

25

Using Emergency

25

Using Not Ready

26

Contacting your supervisor

28

Supervisor features

30

Using the Agent key

31

Using Answer Emergency

31

Using Call Agent

32

Using Interflow

33

Using Night Service

33

Observing a call

35

Displaying the queue

35

Displaying agent status

37

Terms you should know

39

Avaya 1140E Guia do Utilizador (52 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 0.48 MB |

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IP Phone 1140E

1

Title page

1

Revision history

3

Contents

5

Basic features

7

Telephone controls

10

Telephone display

17

Agent and supervisor features

18

Assignments (for Basic ACD)

20

Using Default Login

22

Logging out

23

Agent features

24

Using Call Forcing

25

Using Activity code

26

Using Emergency

27

Using Not Ready

28

Contacting your supervisor

29

Using Record On Demand key

31

Using SAVE key

32

Supervisor features

33

Using the Agent key

34

Using Answer Emergency

34

Using Call Agent

35

Using Interflow

36

Using Night Service

36

Observing a call

38

Displaying the queue

39

Displaying agent status

40

Terms you should know

43

Avaya 1140E Guia do Utilizador (314 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 7.55 MB |

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Software User Guide

1

SIP Software Release 4.4

1

Chapter 1: Revision history

11

Revision history

12

IP Deskphone

17

Key press behavior

23

Context-sensitive soft keys

24

Navigation keys

33

Using a USB Mouse

34

Security features

35

Deskphone

37

Configuring the domain

38

Selecting a language

39

Timed logoff

43

Selecting a location

44

User Profile

45

Confirmation logon screen

46

Making an emergency call

48

Location information

49

Warning:

52

Removing the stand cover

53

Connecting the handset

55

Installing additional cables

57

Entering text

59

Configuring the backlight

66

Selecting a ring pattern

69

Adjusting the volume

70

To adjust the headset volume:

72

To select a date format:

75

To select a time zone:

76

To select a time format:

77

USB headset

78

Figure 20: Headset screen

79

Presence of USB headset

81

Audio format selection

81

Generic USB headset

82

Dual pairing headsets

92

Chapter 7: Making a call

95

Using handsfree calling

97

Using Call Subjects

98

Managing Call Subjects

100

Adding a Call Subject

101

Deleting a Call Subject

102

Editing a Call Subject

102

Making a call

104

Chapter 8: Receiving a call

105

Answering an incoming call

106

Redirecting an incoming call

106

Declining an incoming call

108

User has declined call

109

Managing Call Decline Reasons

110

Delete a Call Decline Reason

111

Ignoring an incoming call

112

Receiving intercom calls

113

Receiving paging calls

114

Chapter 9: The Address Book

115

Comments? [email protected]

116

Remove from friends?

120

Using Local Search

125

Using Global Search

127

Chapter 10: Call Inbox

129

Managing missed calls

132

Missed Calls Notification

133

Call Inbox

138

Chapter 11: Call Outbox

139

Configuring Instant Messaging

145

Configuring IM audible alert

147

Composing an Instant Message

148

Instant Message Inbox/Outbox

149

Accessing Instant Messages

150

Deleting an Instant Message

153

Instant Messaging

154

Making a new call

155

Call Waiting

156

Placing a call on Hold

157

Multiple calls On Hold

158

Using 3-way calling

163

Configuring a conference call

164

Edit Domain page

166

Figure 34: Edit Domain screen

167

Transferring a call

168

Consult with party?

169

Transferring... dialog

169

Using the Park Call feature

171

Retrieving a Parked Call

172

While on an active call

174

Using the Friends feature

175

Accessing your Friends list

176

To edit your Friends list:

178

Feature keys

181

Feature key programming

182

To view feature key details:

183

Additional features

184

To edit a feature key:

185

To modify a feature key:

186

Feature key autoprogramming

194

Autoprogram feature keys:

195

Using Call Forward

200

Call Forward reminder signal

201

Activate Call Forward

202

Deactivate Call Forward

202

Configuring Do Not Disturb

203

Configuring a Presence state

204

Configuring Privacy settings

207

Incoming call privacy

208

Outgoing call privacy

208

Audio Codecs

210

Audio Codec Selection

211

Audio Codec Ordering

211

Answer-Mode Settings

212

Busy lamp field

214

Chapter 15: Multiuser

215

Additional logins

216

Automatic login

216

Logging out

217

Server failover

218

Line keys

219

Multiuser

220

Receiving a call

222

Being in a call

222

Instant Messages

223

Menu features

223

Modifying settings

224

Programmable keys

225

Address books

226

User status

227

Call Forwarding

228

Presence

229

Notifications

230

Account selection

231

Accessing the Services menu

234

Checking for Updates

235

Resetting the IP Deskphone

235

Erasing the user data

236

To delete user data files:

237

To delete a user profile:

238

To delete a sound file:

239

To delete a language file:

239

To delete a log file:

240

To delete all files:

240

Network menu

241

USB flash drive

242

Customizable banner for login

244

Screensaver/screen lock

245

Figure 55: Display screen

246

Advanced features

246

Active Screensaver

249

Background image

251

Figure 63: Images screen

252

Service Package Group Support

253

Add a new group

259

Speed Dial List

260

Speed Dial List screen

261

Auto-Retrieve flag

262

Figure 68: Root screen

263

File Manager

268

USB scenarios

268

Copy errors

269

Display screen icons

271

Visual indicators

274

Preemption

275

Making a call with MLPP

276

Precedence ringback tone

277

Figure 75: Options soft key

278

Figure 76: Options menu

278

Friends List

280

Figure 81: IM display

281

Precedence alerting tone

283

Precedence Call Waiting tone

283

Call transfer with precedence

284

Multiple calls

285

External preemption

287

Call Origination Busy

288

Re-authorization

290

PUBLIC DOMAIN NOTICE

293

GNU General Public V2 License

294

Third party terms

296

Zlib License

298

Libpng License

299

Kern_random

301

Wchar functions

302

Libpeg License

303

T-Rex License

304

Glossary

305

Copy key

306

SIP Address

307

Soft keys, context-sensitive

308

Numerics

309

Avaya 1140E Manual do Utilizador (158 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 1.75 MB |

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Phone 1140E Administration

1

Contents

3

6 Contents

6

New in this release

7

RFC 3581

8

RTP port conﬁguration

9

Voice Quality Monitoring

9

Shared Call Appearance

10

Transfer to Voice Mail

10

Other changes

10

Other changes 11

11

12 New in this release

12

How to Get Help

13

14 How to Get Help

14

Introduction to this guide

15

Related publications

17

18 Introduction to this guide

18

Related documentation

20

Installation overview

21

22 Overview

22

Figure 2

22

Introduction 23

23

Figure 3

23

Supported SIP proxy ser vers

24

Before installation

25

Preinstallation 27

27

28 Before installation

28

How provisioning works

29

Procedure 3

30

Figure 4

31

Sample provisioning ﬁle

31

Device conﬁguration commands

40

Feature conﬁguration commands

42

QoS and ToS commands

53

Tone conﬁguration commands

54

NAT conﬁguration commands

55

VQMon conﬁguration commands

57

System commands

59

Set conﬁguration commands

60

Figure 6

62

Sample dialing plan

62

Dialing function description

63

Dialing plan

63

Figure 9

64

Figure 10

66

DRegex rules

66

Downloadable WAV ﬁles

67

Conﬁgure the DHCP server

69

Full DHCP mode

70

SIP IP Phone class identiﬁer

71

DHCP VLAN Auto Discovery

73

74 Conﬁgure the DHCP server

74

Procedure 4

75

Installing the IP Phone 1140E

75

Figure 11

77

IP Phone 1140E connections

77

1140E ﬁrmware

79

Procedure 6

80

Procedure 7

81

3. [FW] Finished

89

Server set-up

92

How VQMon works

92

End of call report

93

Session interval report

93

Alert interval report

93

94 Voice Quality Monitoring

94

Introduction

95

Authorization

98

Device ID

98

Password

98

Introduction 99

99

NN43113-300 03.09 Standard

100

15 September 2008

100

Ntwk Port Speed

105

Ntwk Port Duplex

105

Disable Voice 802.1Q

105

Voice VLAN

105

VLAN Filter

106

Ctrl Priority bits

107

Media Priority bits

107

Disable PC Port

107

Data VLAN

107

Data Priority bits

108

PC-Port Untag all

108

Cached IP

108

Port Speed and Duplex

109

ATTENTION

109

Ignore GARP

109

Provisioning

109

PVQMon IP

109

NAT Traversal

110

Conﬁgure the device settings

111

(Single Call Arrangement)

123

Privacy access codes

124

Overview

125

Location information

125

Dialing plan conﬁguration

126

Characteristics of E911 calls

126

IP Phone 1140E restrictions

127

NAT ﬁrewall traversal

129

130 NAT ﬁrewall traversal

130

Three-port switch and VLAN

131

Phone 1140E

135

SIP responses

136

Default error handling

141

SIP header ﬁelds

141

SDP and Call Hold

145

Transport layer protocols

145

SIP security authentication

145

SIP DTMF Digit transport

146

Supported subscriptions

146

Supported instant messaging

146

Nortel unencrypted Yes

147

Nortel encrypted Yes

147

Procedure 14

149

Reloading UNIStim Firmware

149

IP Phone 1140E diagnostics

150

Symbols/Numerics

153

154 Index

154

Index 155

155

VQMon set-up 91

156

Avaya 1140E Guia do Utilizador (50 páginas)

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Avaya 1140E IP Deskphone

1

Call Center User Guide

1

Contents

3

Revision history

5

About the Avaya 1140E IP

7

Deskphone

7

Telephone controls

10

Telephone display

17

Agent and supervisor features

18

Assignments (for Basic ACD)

20

Using Default Login

22

Logging out

23

Agent features

24

Using Call Forcing

25

Using Activity code

26

Using Emergency

27

Using Not Ready

28

Contacting your supervisor

29

Using Record On Demand key

31

Using SAVE key

32

Supervisor features

33

Using the Agent key

34

Using Answer Emergency

34

Using Call Agent

35

Using Interflow

36

Using Night Service

36

Observing a call

38

Displaying the queue

39

Displaying agent status

40

Terms you should know

43

Avaya 1140E Guia do Utilizador (29 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 0.36 MB |

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IP Phone 1140E User Guide

1

Trademarks

2

Contents

3

Chapter 1

5

Telephone Controls

7

Telephone Display

11

10/30 4:30pm

12

AutoDial

12

Chapter 2

13

Entering and editing text

13

NN40050-105NN40050-105

14

Chapter 3

15

3. Bluetooth Setup

16

Dual Pairing Headsets

19

2. Local Diagnostics

20

3. Network Configuration

21

4. Lock Menu

21

Chapter 4

23

Memory buttons

24

Program memory buttons

24

External autodial

24

Making a call

25

Answering a call

26

While on an active call

26

Using handsfree

26

Using a headset

26

Muting the Microphone

27

28 Chapter 4 Telephone setup

28

Avaya 1140E Manual do Utilizador (2 páginas)

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Avaya 1140E IP Deskphone

1

Getting Started

1

+ . Form a small

2

Avaya 1140E Guia de Início Rápido (3 páginas)

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Avaya 1140E IP Deskphone

1

Quick Reference Guide

1

Context-sensitive soft keys

2

Display screen icons

3

Avaya 1140E Guia do Utilizador (50 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 0.65 MB |

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IP Phone 1140E

1

Title page

1

Revision history

3

Contents

5

Basic features

7

Telephone controls

10

Telephone display

16

Agent and supervisor features

17

Assignments (for Basic ACD)

19

Using Default Login

21

Logging out

22

Agent features

23

Using Call Forcing

24

Using Activity code

25

Using Emergency

26

Using Not Ready

27

Contacting your supervisor

28

Supervisor features

31

Using the Agent key

32

Using Answer Emergency

32

Using Call Agent

33

Using Interflow

34

Using Night Service

34

Observing a call

36

Displaying the queue

37

Displaying agent status

38

Terms you should know

41

Avaya 1140E Guia do Utilizador (162 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 1.71 MB |

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IP Phone 1140E

1

Title page

1

Revision history

3

Contents

10

Basic features

11

Telephone controls

13

AutoAns Z

14

Telephone display

19

Security features

20

Entering and editing text

24

Connecting the components

27

Before you begin

28

+. Form a small

30

+, as shown in Figure 5

30

Configuring Telephone Options

33

Adjusting the volume

35

Selecting a language

37

Accessing display diagnostics

38

Choosing a local dialpad tone

39

Viewing IP Phone information

40

Diagnostics

40

Configuring call log options

41

Choosing a ring type

46

Enabling OnHook Default Path

47

Changing feature key labels

48

Changing 1. Display Settings

53

Changing 2. Language

54

Configuring 3. Bluetooth

55

Using 3. Ethernet Statistics

66

Using the 4. Lock Menu

67

Making a call

68

Using On-hook dialing

69

Using handsfree dialing

70

Using Predial

75

Using AutoDial

76

Using Ring Again

78

Using Last Number Redial

79

Using Speed Call

79

Using System Speed Call

81

Using HotLine

81

Using intercom calling

81

Answering a call

83

While on an active call

84

Transferring a call

85

Using Timed Reminder Recall

86

Using Attendant Recall

87

Using Call Park

87

Displaying incoming calls

90

Tracing a malicious call

91

Incoming calls

92

Using Call Waiting

94

Using Internal Call Forward

97

Using Remote Call Forward

98

Securing your IP Phone

100

While away from your desk

101

Talking with more than one

102

Using Group Call

105

Working without interruption

107

Additional call features

108

Using the Buzz signal

109

Using Enhanced Override

114

Using Forced Camp-on feature

115

Overriding a busy signal

116

Using Privacy Release

116

Using Radio Page

117

Using Voice Call

119

To respond to a voice call:

120

Additional phone features

121

Using the Callers List

124

Using the Redial List

126

Using Virtual Office

128

Logging in to Virtual Office

129

Logged Out

133

Logging out of Virtual Office

134

Using Media Gateway 1000B

137

Using Test Local Mode

138

Using Resume Normal Mode

138

Troubleshooting MG 1000B

139

Using Hospitality features

140

Using Maid Identification

143

Displaying Room Status

144

Accessing External Server

147

Applications

147

Flexible Feature Codes (FFCs)

148

Regulatory and safety

149

取扱説明書に従って正しい取り扱いをして下さい。

150

Terms you should know

153

Avaya 1140E Guia do Utilizador (50 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 0.90 MB |

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IP Phone 1140E

1

Title page

1

Revision history

3

Contents

5

Basic features

7

Telephone controls

10

Telephone display

16

Agent and supervisor features

17

Assignments (for Basic ACD)

19

Using Default Login

21

Logging out

22

Agent features

23

Using Call Forcing

24

Using Activity code

25

Using Emergency

26

Using Not Ready

27

Contacting your supervisor

28

Supervisor features

31

Using the Agent key

32

Using Answer Emergency

32

Using Call Agent

33

Using Interflow

34

Using Night Service

34

Observing a call

36

Displaying the queue

37

Displaying agent status

38

Terms you should know

41

Avaya 1140E Guia do Utilizador (218 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 2.34 MB |

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Software on Avaya Aura

1

User Guide

1

User Guide November 2013

10

Chapter 1: Revision history

11

Revision history

12

IP Deskphone

17

Related topics:

22

Key press behavior on page 23

22

Key press behavior

23

Context-sensitive soft keys

24

Navigation keys

33

Visual indicators

34

Using a USB Mouse

37

Security features

37

Secure connection

38

Deskphone

39

Automatic login

40

Configuring the domain

40

Selecting a language

41

Multiuser on page 199

44

Timed logoff

45

Selecting a location

46

User Profile

46

Confirmation logon screen

47

Making an emergency call

48

Location information

49

Removing the stand cover

53

Connecting the handset

55

Installing additional cables

57

Entering text

59

Configuring the backlight

66

Selecting a ring pattern

68

Adjusting the volume

68

Adjusting the ring volume

69

To adjust the headset volume:

70

To change the language:

72

To select a date format:

72

To select a time zone:

73

To select a time format:

73

USB headset

74

Presence of USB headset

76

Audio format selection

76

Generic USB headset

77

Dual pairing headsets

87

To unpair a wireless headset:

89

Chapter 7: Making a call

91

Using handsfree calling

93

Using Call Subjects

94

Managing Call Subjects

95

Deleting a Call Subject

96

Editing a Call Subject

96

Subject

97

Chapter 8: Receiving a call

99

Redirecting an incoming call

100

Ignoring an incoming call

101

Receiving a call

102

Chapter 9: The Address Book

103

The Address Book

104

Using Local Search

109

Using Global Search

110

Call Inbox

113

Accessing the Call Inbox

114

Managing missed calls

115

Missed Calls Notification

116

Call Outbox

118

Accessing the Call Outbox

119

Call Inbox and Call Outbox

120

Configuring Instant Messaging

123

Configuring IM audible alert

124

Composing an Instant Message

125

Instant Message Inbox/Outbox

125

Accessing Instant Messages

126

Deleting an Instant Message

128

Making a new call

129

Whisper Page

131

Call Waiting

131

Placing a call on Hold

131

Multiple calls On Hold

132

Comments? [email protected]

134

To release a call on hold:

135

Using 3-way calling

136

Transferring a call

137

Using Park Call

139

Using the Friends feature

140

Feature keys

142

Feature key programming

143

To edit a feature key:

144

To modify a feature key:

144

Feature key autoprogramming

149

Using Call Forward

151

Activate Call Forward

152

Deactivate Call Forward

152

Call Forward Unconditional

152

Configuring Do Not Disturb

153

Configuring a Presence state

154

Audio Codecs

157

Busy lamp field

159

Group Call Pickup

160

Accessing the Services menu

162

Checking for Updates

162

Resetting the IP Deskphone

163

Erasing the user data

164

To delete a user profile:

165

To delete a sound file:

165

To delete a language file:

165

To delete a log file:

165

Network menu

166

USB flash drive

167

Customizable banner for login

168

Screensaver/screen lock

169

Advanced features

170

Active Screensaver

171

Background image

172

Service Package Group Support

173

Speed Dial List

177

Speed Dial List screen

178

Auto-Retrieve flag

178

File Manager

181

USB scenarios

182

Overview

183

Other MLPP service features

184

Making a call with MLPP

185

Precedence alerting tone

188

Precedence Call Waiting tone

188

Multiple calls

189

Preemption

190

External preemption

191

Call Origination Busy

192

Re-authorization

194

Announcement Record / Listen

195

Abbreviated Dialing Lists

195

Change Class of Restriction

195

Change Coverage

196

EC500 Self Administration

196

Station Lock and Unlock

197

Chapter 14: Multiuser

199

Logging out

200

Server failover

201

Line keys

202

Making a call

203

Being in a call

204

Instant Messages

205

Menu features

205

Modifying settings

206

Programmable keys

207

Address books

208

User status

209

Presence

210

Call Forwarding

211

Notifications

212

Account selection

212

Multiuser

214

Numerics

215

Avaya 1140E Manual do Utilizador (132 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 1.47 MB |

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Phone 1140E Administration

1

Contents

3

Index 127

5

6 Contents

6

New in this release

7

8 New in this release

8

How to Get Help

9

10 How to Get Help

10

Introduction to this guide

11

Related publications

13

14 Introduction to this guide

14

Overview

15

Related documentation

16

Installation overview

17

18 Overview

18

Figure 2

18

Introduction 19

19

Figure 3

19

Supported SIP proxy servers

20

Before installation

21

Preinstallation 23

23

24 Before installation

24

How provisioning works

25

Procedure 3

26

Figure 4

27

Sample provisioning ﬁle

27

IP Phone 1140E

30

Device conﬁguration commands

34

ATTENTION

36

Feature conﬁguration commands

36

QoS and ToS commands

44

Tone conﬁguration commands

45

NAT conﬁguration commands

47

VQMon conﬁguration commands

48

System commands

50

Dialing function description

52

Dialing plan

52

Figure 7

53

Figure 8

53

Figure 9

54

Figure 10

55

DRegex rules

55

Downloadable WAV ﬁles

56

Conﬁgure the DHCP server

57

Full DHCP mode

58

SIP IP Phone class identiﬁer

59

DHCP VLAN Auto Discovery

61

62 Conﬁgure the DHCP server

62

Procedure 4

63

Installing the IP Phone 1140E

63

Figure 11

65

IP Phone 1140E connections

65

1140E ﬁrmware

67

Procedure 6

68

Procedure 7

69

3. [FW] Finished

77

Voice Quality Monitoring

79

Server set-up

80

How VQMon works

80

Introduction

81

Authorization

83

Device ID

83

Password

83

NO DHCP mode

83

Net Mask

84

Voice VLAN

84

VLAN Filter

85

Disable PC Port

85

Data VLAN

86

PC-Port Untag all

86

Ignore GARP

87

Provisioning

87

PVQMon IP

88

NAT Traversal

88

Conﬁgure the device settings

89

STUN S2 IP:

96

(Single Call Arrangement)

97

Privacy access codes

98

Location information

99

Dialing plan conﬁguration

100

Characteristics of E911 calls

100

IP Phone 1140E restrictions

101

NN43113-300 02.05 Standard

102

27 May 2008

102

NAT ﬁrewall traversal

103

104 NAT ﬁrewall traversal

104

Three-port switch and VLAN

105

Phone 1140E

109

SIP responses

110

Default error handling

115

SIP header ﬁelds

115

SDP and Call Hold

119

Transport layer protocols

119

SIP security authentication

119

SIP DTMF Digit transport

120

Supported subscriptions

120

Supported instant messaging

120

Nortel unencrypted Yes

121

Nortel encrypted Yes

121

Procedure 14

123

Reloading UNIStim Firmware

123

IP Phone 1140E diagnostics

124

Symbols/Numerics

127

128 Index

128

Index 129

129

130 Index

130

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