manuais Avaya 1165E

Avaya 1165E Manual do Utilizador (2 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 0.56 MB |

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Avaya 1165E IP

1

Deskphone

1

Wall-mount leverTilt lever

2

Avaya 1165E Manual do Utilizador (11 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 0.91 MB |

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IP Phone 1165E Introduction

1

Nortel Page 2 of 11

2

What’s New

3

IP Phone 1165E Software

4

Nortel Page 6 of 11

6

Nortel Page 7 of 11

7

Upgrade Procedure

7

Product Advisements

8

Nortel Page 9 of 11

9

Avaya 1165E Guia do Utilizador (56 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 1.26 MB |

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Avaya 1165E IP Deskphone

1

Call Center User Guide

1

Contents

3

Revision history

5

About the Avaya 1165E IP

7

Deskphone

7

Telephone controls

10

Telephone display

16

USB support

18

Security features

19

Agent and supervisor features

22

Assignments (for Basic ACD)

24

Using Default Login

26

Logging out

27

Agent features

28

Call Forcing

29

Using Activity code

30

Using Emergency

31

Using Not Ready

32

Contacting your supervisor

33

Using Record On Demand key

35

Using SAVE key

36

Supervisor features

37

Using the Agent key

38

Using Answer Emergency

38

Using Call Agent

39

Using Interflow

40

Using Night Service

40

Observing a call

42

Displaying the queue

43

Displaying agent status

45

Terms you should know

47

Avaya 1165E Guia do Utilizador (202 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 2.54 MB |

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Software on Avaya Aura

1

User Guide

1

User Guide November 2013

10

Chapter 1: Revision history

11

Revision history

12

IP Deskphone

17

Key press behavior

22

USB support

23

Context-sensitive soft keys

24

Visual indicators

33

Using a USB Mouse

36

Security features

37

Navigation keys

37

Deskphone

39

Removing the stand cover

41

Connecting the handset

43

Installing additional cables

44

Connecting the components

45

Entering text

47

Automatic login

54

Configuring the domain

54

Selecting a language

55

Logging on

57

Timed logoff

58

Selecting a location

59

User Profile

59

Confirmation logon screen

60

Making an emergency call

61

Location information

62

Configuring the backlight

64

Selecting a ring pattern

66

Adjusting the volume

66

Adjusting the ring volume

67

To adjust the headset volume:

68

To select a language:

70

To select a date format:

70

To select a time zone:

70

USB headset

71

Headset menu

72

Presence of USB headset

74

Audio format selection

74

Generic USB headset

75

Chapter 7: Making a call

85

Using handsfree calling

87

Using Call Subjects

88

Managing Call Subjects

89

Deleting a Call Subject

90

Editing a Call Subject

90

Subject

91

Chapter 8: Receiving a call

93

Redirecting an incoming call

94

Ignoring an incoming call

95

Chapter 9: The Address Book

97

The Address Book

100

Using Local Search

103

Using Global Search

104

Call Inbox

107

Accessing the Call Inbox

108

Managing missed calls

109

Missed Calls Notification

110

Call Outbox

112

Accessing the Call Outbox

113

Call Inbox and Call Outbox

114

Configuring Instant Messaging

117

Configuring IM audible alert

118

Composing an Instant Message

119

Instant Message Inbox/Outbox

119

Accessing Instant Messages

120

Deleting an Instant Message

122

Group Call Pickup

123

Making a new call

124

Whisper Page

125

Call Waiting

126

Placing a call on Hold

126

Multiple calls On Hold

127

Comments? [email protected]

128

Using 3-way calling

130

Transferring a call

132

Using Park Call

133

Using the Friends feature

134

Accessing your Friends list

135

Feature keys

137

Feature key programming

138

To edit a feature key:

139

To modify a feature key:

139

Feature key autoprogramming

143

To autoprogram feature keys:

144

Using Call Forward

147

Deactivate Call Forward

148

Call Forward Unconditional

148

Extended Call Forwarding

148

Configuring Do Not Disturb

149

Configuring a Presence state

150

Audio Codecs

152

Audio Codec Selection

153

Audio Codec Ordering

153

Busy Lamp Field

155

Accessing the Services menu

158

Checking for Updates

158

Resetting the IP Deskphone

159

Erasing the user data

160

To delete a user profile:

161

To delete a sound file:

161

To delete a language file:

161

To delete a log file:

161

Network menu

162

USB flash drive

163

Customizable banner for login

164

Screensaver/screen lock

165

Advanced features

166

Active Screensaver

167

Background image

168

Service Package Group Support

169

Book group

170

Speed Dial List

173

Speed Dial List screen

174

Auto-Retrieve flag

175

File Manager

177

USB scenarios

178

Announcement Record / Listen

179

Abbreviated Dialing Lists

180

Change Class of Restriction

180

Change Coverage

180

EC500 Self Administration

180

Station Lock and Unlock

181

Chapter 14: Multiuser

183

Logging out

184

Server failover

185

Line keys

186

Making a call

187

Receiving a call

188

Being in a call

188

Instant Messages

189

Menu features

189

Modifying settings

190

Programmable keys

191

Address books

192

User status

193

Presence

194

Call Forwarding

195

Notifications

196

Account selection

196

Multiuser

198

Numerics

199

Avaya 1165E Guia do Utilizador (228 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 2.36 MB |

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IP Phone 1165E

1

Title page

1

Revision history

3

Contents

10

Basic features

12

Telephone controls

14

Telephone display

20

USB support

22

License Notification

23

Security features

23

Entering and editing text

27

Virtual Private Network

31

Connecting your IP Phone

32

16. Click Next

46

Configuring Telephone Options

51

Adjusting the volume

53

Selecting a language

55

Accessing display diagnostics

57

Choosing a local dialpad tone

57

Viewing IP Phone information

58

Configuring Call Log Options

60

Choosing a ring type

66

Enabling OnHook Default Path

68

Changing feature key labels

69

Configuring Live Dial Pad

72

Preferences submenu

76

1. Display Settings

77

2. Language

88

3. Headsets

89

4. Bluetooth

93

5. File Manager

105

6. Background

113

Diagnostics

114

1. IP Set Information

115

2. Network Diagnostic Tools

115

3. Ethernet Statistics

115

4. IP Network Statistics

115

5. USB Devices

115

6. Advanced Diag Tools

118

7. DHCP Information

118

8. License Information

118

9. VPN Information

118

Configuration

119

2. Advanced Diag Tools

120

1. Lock menu

120

2. USB Locks

121

Making a call

122

Using On-hook dialing

123

Using handsfree dialing

124

Using Predial

129

Using AutoDial

130

Using Ring Again

131

Using Last Number Redial

133

Using Speed Call

133

Using System Speed Call

134

Using HotLine

135

Using intercom calling

135

Answering a call

137

While on an active call

138

Transferring a call

139

Using Timed Reminder Recall

140

Using Attendant Recall

141

Using Call Park

141

Displaying incoming calls

144

Tracing a malicious call

145

Incoming calls

146

Using Call Waiting

148

While away from your desk

150

Using Internal Call Forward

151

Using Remote Call Forward

152

Securing your IP Phone

154

Using the Call Join feature

156

Setting up a conference call

156

Using Group Call

159

Working without interruption

161

Figure 32: Call Deflect key

162

Additional call features

163

Using the Buzz signal

164

Using Enhanced Override

168

Using Forced Camp-on feature

169

Overriding a busy signal

170

Using Privacy Release

171

Using Radio Page

172

Using Voice Call

174

Additional phone features

175

Using the Callers List

178

Using the Redial List

180

Using Virtual Office

182

Logging in to Virtual Office

183

Logging out of Virtual Office

189

Using Media Gateway 1000B

192

Using Test Local Mode

193

Using Resume Normal Mode

193

Troubleshooting MG 1000B

194

Using Hospitality features

195

Using Maid Identification

198

Displaying Room Status

199

Using Record On Demand key

202

Using SAVE key

203

Flexible Feature Codes (FFCs)

204

Before you begin

210

Terms you should know

217

Virtual Office logout 189

226

Voice Call 174

226

Volume adjustment 53

226

Volume control bar 15

226

Avaya 1165E Guia do Utilizador (294 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 21.79 MB |

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Software User Guide

1

SIP Software Release 4.4

1

Chapter 1: Revision history

11

Revision history

12

IP Deskphone

17

Key press behavior

22

USB support

23

Context-sensitive soft keys

24

Navigation keys

33

Using a USB Mouse

34

Security features

35

Figure 5:

36

Deskphone

37

Removing the stand cover

39

Connecting the handset

40

Connecting the components

41

Installing additional cables

42

Entering text

44

Using the dialpad

45

Setting the domain

52

To change the domain:

53

Selecting a language

54

Multiuser on page 213

57

Timed logoff

58

User Profile

59

Confirmation logon screen

60

Making an emergency call

62

Location information

63

Configuring the backlight

66

Selecting a ring pattern

69

Adjusting the volume

70

To adjust the headset volume:

72

To select a date format:

75

To select a time zone:

76

To select a time format:

77

USB headset

78

Presence of USB headset

80

Audio format selection

81

Generic USB headset

82

Chapter 7: Making a call

91

Using handsfree calling

93

Using Call Subjects

94

Managing Call Subjects

97

Deleting a Call Subject

98

Editing a Call Subject

99

Making a call

100

Chapter 8: Receiving a call

101

Answering an incoming call

102

Redirecting an incoming call

102

Declining an incoming call

104

User has declined call

105

Managing Call Decline Reasons

106

Delete a Call Decline Reason

107

Ignoring an incoming call

108

To ignore an incoming call:

109

Receiving intercom calls

110

Receiving paging calls

110

Chapter 9: The Address Book

111

Figure 22: Contact details

112

The Address Book

112

Comments? [email protected]

114

Remove from friends?

116

Using the Search feature

121

Using Global Search

123

No entries found for

124

<search criteria>

124

Chapter 10: Call Inbox

125

Managing missed calls

128

Missed Calls Notification

129

Call Inbox

134

Chapter 11: Call Outbox

135

Call Outbox

140

Configuring Instant Messaging

141

Configuring IM audible alert

143

Composing an Instant Message

144

Instant Message Inbox/Outbox

145

Accessing Instant Messages

146

Deleting an Instant Message

149

Instant Messaging

150

Making a new call

151

Call Waiting

152

Placing a call on Hold

153

Multiple calls On Hold

154

Using 3-way calling

159

Configuring a conference call

160

Edit Domain page

162

Figure 30: Edit Domain screen

163

Transferring a call

164

Consult with party?

165

Transfer

165

Using the Park Call feature

166

Using Park Call

167

Retrieving a Parked Call

168

While on an active call

170

Using the Friends feature

171

Accessing your Friends list

172

To edit your Friends list:

175

Feature keys

178

Feature key programming

179

To view feature key details:

180

To edit a feature key:

181

To modify a feature key:

183

Feature key autoprogramming

192

Using Call Forward

197

Call Forward reminder signal

199

Activate Call Forward

199

Configuring Do Not Disturb

200

Disable Do Not Disturb

201

Configuring a Presence state

202

Configuring Privacy settings

205

Outgoing call privacy

206

Audio Codecs

208

Audio Codec Selection

209

Audio Codec Ordering

209

Answer-Mode Settings

210

Busy Lamp Field

212

Chapter 15: Multiuser

213

Additional logins

214

Automatic login

214

Logging out

215

Server failover

216

Line keys

217

Multiuser

218

Receiving a call

220

Being in a call

220

Instant Messages

221

Menu features

221

Modifying settings

222

Programmable keys

223

Address books

224

User status

225

Presence

226

Notifications

227

Account selection

228

Accessing the Services menu

230

Checking for Updates

230

Resetting the IP Deskphone

231

Erasing the user data

232

To delete user data files:

233

To delete a user profile:

234

To delete a sound file:

235

To delete a language file:

235

To delete a log file:

236

Network menu

237

USB flash drive

238

Customizable banner for login

240

Screensaver/screen lock

242

Screensaver Mode

243

Advanced features

244

Active Screensaver

246

Background image

248

Selecting an image screen

249

Figure 59: Images screen

250

Service Package Group Support

251

Speed Dial List

258

Speed Dial List screen

260

Auto-Retrieve flag

260

Figure 64: Root screen

262

File Manager

268

USB scenarios

268

Copy errors

269

Display screen icons

271

Visual indicators

274

PUBLIC DOMAIN NOTICE

275

GNU General Public V2 License

276

Third party terms

278

Zlib License

280

Libpng License

281

Kern_random

283

Wchar functions

284

Libpeg License

285

T-Rex License

286

Glossary

287

Copy key

288

SIP Address

289

Soft keys, context-sensitive

290

Numerics

291

Avaya 1165E Guia do Utilizador (376 páginas)

Marca: Avaya | Categoria: Telefones IP | Tamanho: 4.61 MB |

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Avaya 1165E IP Deskphone

1

Contents

10

Revision history

11

Basic features

13

IP Deskphone controls

15

IP Deskphone display

22

USB support

23

Context-sensitive soft keys

25

Activate

37

Navigation keys

42

Using a USB Mouse

44

Security features

45

Secure connection

46

Regulatory and safety

48

取扱説明書に従って正しい取り扱いをして下さい。

49

Using your Avaya 1165E IP

52

Deskphone

52

Before you begin

53

Connecting the components

53

Removing the stand cover

55

Connecting the handset

57

Installing additional cables

60

Entering text

62

Off Back

66

Accessing the Avaya 1165E IP

70

Setting the domain

71

Timed logoff

79

Timed logoff while on a call

80

Selecting a location

80

User Profile

82

Confirmation logon screen

83

Making an emergency call

85

Location information

87

Apply Cancel

90

Selecting a ring pattern

94

Adjusting the volume

95

Set Back

96

Handsfree mode

97

Selecting a language

100

Select Back

102

USB headset

104

Headset menu

105

Presence of USB headset

109

Audio format selection

110

Generic USB headset

111

Making a call

134

Using handsfree calling

137

Using Call Subjects

139

Managing Call Subjects

143

Deleting a Call Subject

144

Save Back

144

Editing a Call Subject

145

Receiving a call

147

Answering an incoming call

148

Redirecting an incoming call

149

Declining an incoming call

151

Managing Call Decline Reasons

154

Ignoring an incoming call

156

Receiving intercom calls

157

Receiving paging calls

158

The Address Book

159

Call Back

161

Using the Search feature

171

Call Inbox

177

Accessing the Call Inbox

178

Managing missed calls

181

Msg/Inbox

182

Missed Calls Notification

183

Call Outbox

189

Accessing the Call Outbox

190

Instant Messaging

196

Composing an Instant Message

199

Instant Message Inbox/Outbox

201

Deleting an Instant Message

205

While on an active call

207

Call Waiting

208

Placing a call On Hold

209

Multiple calls On Hold

210

chad

210

NewCall

211

Audio/Actvate

211

Using 3-way calling

217

Setting up a conference call

219

Call Server

220

Edit Domain page

222

Transferring a call

224

Transfer

226

Using the Park Call feature

228

Additional features

231

Accessing your Friends list

232

Feature keys

239

Feature key programming

240

Feature key autoprogramming

255

Using Call Forward

262

Setting a Presence state

267

Configuring Privacy settings

270

Outgoing call privacy

272

Audio Codecs

275

IP Deskphone

276

Multiuser

279

Initial login

280

Automatic login

281

Logging out

282

Server failover

283

Line keys

285

Being in a call

288

Instant Messages

289

Menu features

290

Modifying settings

290

Programmable keys

291

Inbox, outbox, IM log

292

Address books

293

User status

294

Call Forwarding

295

Presence

296

Notifications

297

Account Selection

298

Advanced features

299

Accessing the services menu

300

Checking for updates

301

Switching the proxy

302

Domains Done

304

Resetting the phone

305

Erasing the user data

306

Network menu

311

USB flash drive

312

Presence of USB flash drive

313

Feature characteristics

313

Customizable Banner for login

315

Screensaver/screen lock

317

Background image

325

Selecting an image screen

326

Service Package Group Support

328

Speed Dial List

337

Speed Dial List screen

338

Auto retrieve flag

339

Notes on File Manager

347

Visual indicators

351

Quick reference

355

Commonly used functions

357

ScrnSvr Presnce Prefs More

361

Conf Trans Audio More

363

NewCall Park Retrve More

363

Prefs More

363

Display screen icons

364

Terms you should know

367

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