Avaya 1140E Guia do Utilizador descarregar pdf (Página 17)

Agent and supervisor features

This section describes the following login features that are common to the

Call Center agent and supervisor:

• “Logging in as an agent” on page 17

• “Logging in with an Agent ID and Multiple Queue Assignments” on

page 18

• “Logging out as an agent” on page 21

Logging in as an agent

Use the Agent Login feature to enter an Automatic Call Distribution (ACD)

queue. If an Agent ID is assigned to you, the display screen prompts you

to enter a four-digit code.

To log in as an agent:

1. Lift the handset.

2. Press the InCalls key.

3. If “Enter Agent ID” appears on the

screen, use the dialpad to enter your ID.

4. Press the # key. The phone goes into a

Not Ready state.

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Avaya 1140E Guia do Utilizador Página 17