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Troubleshooting client log in problems

Use this section to troubleshoot problems with client log ins.

Figure 1 "Troubleshooting tree for client log in problems " (page 31) shows

the troubleshooting tree for this problem.

Figure 1

Troubleshooting tree for client log in problems

Using the above tree, you start the analysis using the following steps:

1. Do all clients have this problem? If so, check the SPS endpoint

configuration.

2. If only a few clients have this problem, set up the scenario with one

client as described in "Log in problem scenario setup" (page 32) to

capture the information.

3. Analyze the information captured, as described in "Client log in

problem analysis" (page 34).

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Manual do Utilizador Página 31