Avaya 3100 Mobile Communicator Manual do Utilizador descarregar pdf (Página 21)

Using log files 21

• Avaya Gateway log

• Server log

•

Error log

The log files are generated on a daily basis, with the current day’s output

overwriting the output from preceding day.

Use the following procedures to handle the log files:

• "Downloading all log files" (page 21)

• "Downloading an individual log file" (page 22)

• "Sorting the log files" (page 22)

• "Opening a log file" (page 23)

Downloading all log ﬁles

You can download all the log files from the Avaya 3100 Mobile

Communicator Gateway to a folder on your PC for analysis.

Prerequisites

• You must be logged into the Avaya 3100 Mobile Communicator Web

Administration Console as administrator. For more information, see

"Logging on to the Avaya 3100 Mobile Communicator Web Console as

an administrator" (page 11).

Procedure steps

Step Action

Click the Tools tab.

The Tools page displays.

2 Scroll to the Server Logs section.

In the redundant configuration, select a gateway.

4 Click Download all Logs.

5 Click Save.

Navigate to the folder where you want to save the log files.

Click Save.

The log files are saved.

--End--

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Manual do Utilizador Página 21