Avaya 3100 Mobile Communicator Manual do Utilizador descarregar pdf (Página 17)

Troubleshooting unresponsive

systems

This chapter describes the actions you take if your system becomes

unresponsive.

1. Work through the troubleshooting procedures in the next sections of

this book.

2. If your system is still unresponsive, execute "Downloading all log files"

(page 21).

3. Save the log files on another computer in preparation for assistance

from Avaya.

4. Access the command line, using "Accessing the server command line

as nortel" (page 15).

5. Enter the following command:

6. Record the information displayed on the screen.

7. Contact your Avaya support organization immediately.

Attention: Do not reboot or restart your system. The Avaya technical

support team may require additional information.

8. The Avaya support organization will instruct you on to the next steps

to take.

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Manual do Utilizador Página 17