Avaya R2 Guia do Utilizador descarregar pdf (Página 222)

Resolving Problems 10-17

Troubleshooting

Chapter 10

A historical report was

scheduled to print to a

file, but it was printed

on a printer connected

to the PC or on the

network.

The printer that was

configured to print to a file

was not the application

default printer. If you set the

port of a printer that is not

the application default

printer, to print to a file,

and you schedule a

historical report to be

printed on that printer,

then the report will be

printed on the application

default printer, not to a file.

To schedule a historical

report to be printed to a file,

you must

1. Set the port of a printer to

print to a file.

2. Make that printer the

default application

printer (if it is not

already).

3. Schedule the historical

report to be printed by

the default application

printer that you

designated in step 2.

CAUTION:

If you print to a file,

remember that at the time

you choose for the report to

be printed, your will be

prompted to enter a file

name. The prompt window

remains on the screen, no

file is written, and BCMSVu

Client is halted until you

enter a file name.

(WINDOWS NT 4.0)

1. Select Start/ Settings/

Control Panel.

2. Select "Printers."

3. Position the cursor over

the icon that represents

the printer that you will

designate (or have

designated) as the

default application

printer. Click the

secondary mouse button.

4. Select "Properties."

5. Select the "Ports" tab.

6. Under the heading

"Port," check the box next

to "FILE:".

7. Select "OK."

8. Exit Control Panel.

9. In BCMSVu Client,

a. Select File/Printer

Setup.

b. In the "Printer Setup"

window, be sure the

printer you configured

in steps 3 through 6 is

in the "Printer Name"

box.

c. Select "OK."

Historical Report Problems

Problem Probable Cause Action

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