Avaya Business Communication Manager 5.0 - Configuration - Devices Manual do Utilizador descarregar pdf (Página 26)

26 Device configuration overview

Nortel Business Communication Manager 5.0

Configuration — Devices

NN40170-500 02.04 Standard

August 2009

Button programming

The Button Programming and CAP/KIM Button Programming tab panels allow

you to program the buttons on a telephone with internal and external

autodialers, and with programmed feature keys.

You also can use these panels to remove programming from a button, making

it blank.

Assigned lines, Hunt group designators, Answer DNs buttons, Intercom

buttons, and Handsfree buttons cannot be changed through these panels.

They appear in read-only format.

Special features for sets

You can program telephones and devices to perform specific feature services,

such as dialing an emergency number as soon as the handset is picked up, or

acting as the control set for the system schedules.

Hotline telephone

You can define a telephone that automatically dials an emergency or direct

number when the handset is lifted.

Hotline telephone setup

Configuration > Telephony > Sets > Active Sets > Capabilities and

Preferences tab > Preferences - bottom tab

Control telephone

The control telephone allows you to control other telephones in the system by

turning service schedules off and on.

Control telephone setup

You can define a control set for lines, individual telephones, and for hunt

groups.

Configuration > Telephony > Lines > Active Physical Lines > Control Set

column

Configuration > Telephony > Sets > Active Sets > Capabilities and

Preferences tab

Supervisor telephone

The silent monitoring feature enables specified two-line display telephones to

be used to monitor Hunt group and Contact Center operators. You can specify

whether the system sounds a tone before breaking into a call or whether the

break-in is silent. Display prompts on the supervisor telephone allows the

supervisor to unmute or move from user to user.

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Avaya Business Communication Manager 5.0 - Configuration - Devices Manual do Utilizador Página 26