Avaya Business Communication Manager 5.0 - Configuration - Devices Manual do Utilizador descarregar pdf (Página 150)

150 BCM 5.0 devices special features configuration

Nortel Business Communication Manager 5.0

Configuration — Devices

NN40170-500 02.04 Standard

August 2009

Assigning a supervisor telephone

The silent monitoring feature enables specified two-line display telephones to

be used to monitor Hunt group and Contact Center operators. You can specify

whether the system sounds a tone before breaking into a call or whether the

break-in is silent. Display prompts on the supervisor telephone allows the

supervisor to unmute or move from user to user.

A maximum of 30 two-line display telephones can be configured as supervisor

telephones for monitoring.

Procedure steps

Step Action

1 Select Configuration > Telephony > Sets > All DNs.

2 Select the Capabilities and Preferences tab.

3 Click the row of the telephone to assign as a supervisor telephone.

4 In the bottom panel, select the Capabilities tab.

5 Select the Silent monitor supervisor check box.

--End--

Configuring silent monitoring

Configure silent monitoring to customize the functionality of this feature.

Prerequisites

• For security, change your password regularly.

Procedure steps

Step Action

1 Select Configuration > Telephony > Global Settings > Advanced

Feature Settings.

2 In the Silent monitor section, configure the parameters.

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Avaya Business Communication Manager 5.0 - Configuration - Devices Manual do Utilizador Página 150