Avaya Business Communication Manager 5.0 - Configuration - Devices Manual do Utilizador descarregar pdf (Página 24)

24 Device configuration overview

Nortel Business Communication Manager 5.0

Configuration — Devices

NN40170-500 02.04 Standard

August 2009

Call sharing, call park, and SWCA buttons

System wide call appearance (SWCA) keys allow you to control call park and

retrieval features on any type of line across the local system. These features

expand the BCM call park and call retrieve features by providing visual

indications of the status of any call parked on an SWCA button with indicators.

The calls can also be controlled by directly entering the SWCA feature codes.

You can use SWCA programming to define logical groups of telephones. Each

group can be assigned a set of the SWCA codes, which allows them to pass

calls within the group. Each telephone in the group also displays the current

status of the call, so users can determine which calls are being handled.

Call information

You can view, or track, call information using these features:

• Malicious caller ID (MCID) (page 24)

• Call log (page 25)

Call display information

If the telephone is programmed to allow CLID, the telephone displays the

name, number, or line name of a ringing or active call. If the call is redirected,

you can view redirection information.

Call duration timer

Briefly displays the approximate length of your current or most recent call.

Activate feature: FEATURE 77

Time and date display

Static display changes the first line of the display to show the current time and

date (based on system time).

• Activate feature: FEATURE 806.

• Cancel feature: FEATURE #806

Active call display briefly displays the time and date.

• Activate feature: FEATURE 803.

Malicious caller ID (MCID)

This feature records caller information at the central office for the last external

call on the active ETSI ISDN line. This feature must be available from your

service provider before you can activate it in your system.

If this service is active on the line, you must press FEATURE 897 within 30

seconds after a caller hangs up, and before you hang up.

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Avaya Business Communication Manager 5.0 - Configuration - Devices Manual do Utilizador Página 24