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Call Detail Recording System Administration Guide

Printable line descriptions

Figure 49 shows an example of a header line indicating the start of a call report, or the continuation

of a call report after a transfer. This report can have three, four or five fields. The date and time

reflect the date and time the call started. For incoming calls, this is when the call is answered. For

outgoing calls it is the time the line is seized. The LINE field is fixed at four digits. The STN

directory number (DN) ranges from two to seven digits in length. For Outgoing tandem calls, both

the fourth and the fifth field are LINE.

Figure 49 Sample start header line

Figure 50 shows an example of the line following the header line when Call Detail Recording or

the Business Communications Manager server re-starts.

Figure 50 Sample restart line

Figure 51 shows an example of the line following the header line (with all five fields), or after the

CLID Information. The time in the header line shows when the call is answered. This time minus

the ringing duration (the third field) shows when the call starts ringing.

Figure 51 Sample call ringing line

Figure 52 shows an example of the line following the header line (with all five fields). The time in

the header line field shows when the call is initiated.

Figure 52 Sample outgoing line

Figure 53 shows an example of the line following the header line when an incoming call is

unanswered.

Figure 53 Sample unanswered call line

-------- MM/DD/YY HH:MM:SS LINE = XXXX STN = XXXXXX

RECORD RESTART

00:00:00 INCOMING CALL RINGING 0:04

00:00:00 OUTGOING CALL

00:00:00 NO ANSWER RINGING 0:22

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Avaya Call Detail Recording System Manual do Utilizador Página 61