Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 51)

Norstar reports Norstar reports 51

Call Detail Recording System Administration Guide

Norstar Real Time report

Real Time call records are one line long. All Real Time records begin with an asterisk (*) to

differentiate them from non-Real Time call records. Real Time records are generated only when

CLID Information is available. Real Time records also generate five call states and four

Hospitality types.

Call Detail Recording generates the Norstar Real Time report options using letter codes, as shown

in Table 13.

The RINGING call state is unique to Real Time records. It indicates a ringing line as soon as Call

Detail Recording receives the CLID Information.

The Dialed Number Identification Service (DNIS) record is reported only if the line delivers the

DNIS information. If present, it follows the RINGING record.

Figure 30 shows an example of a call, ringing with DNIS, answered and released.

Figure 30 Sample call with DNIS

Table 13 Report options and letter codes

Letter code Report option

GRinging

D Dialed Number Identification Service

(DNIS)

AAnswered

NNo Answer

TTransfer

R Released

HV Hospitality vacant

HB Hospitality basic

HM Hospitality mid

*030198 154615 0019 6137635114 John Doe U G

*030198 154615 0019 6137635114 4037352000 U D

*030198 154623 0019 7832 6137635114 John Doe U A

*030198 154831 0019 7832 6137635114 John Doe U R

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