Avaya Call Center Reporting Guia do Utilizador descarregar pdf (Página 8)

ntroduction

Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1)

Real Time screens. If they ever changed the Call Center configuration they had to remember to

perform the Configuration Upload step again.

Nortel Networks Reporting for Call Center automatically obtains the information it needs for the

Real Time screens and Reports from the Call Center, and does not need to store a copy of the

Call Center configuration.

Because of this there is no ‘Upload Configuration’ step required in the configuration and

maintenance of the Nortel Networks Reporting for Call Center software.

Can the old Master PC be used as the Web Host PC?

If the PC hardware and Operating System meet the minimum specifications, then the answer is

‘Yes’. See the section Can the new software co-reside with the old software, below.

Do I have to remove the old Nortel Networks Call Center Reporting 2.5, 3.0 or 3.5

software?

No, but you can if it is no longer needed. See the section Can the new software co-reside with

the old software, below.

Can the new software co-reside with the old software?

None of the Nortel Networks Call Center Reporting 2.5/3.0/3.5 software is required for the

operation of the new Nortel Networks Reporting for Call Center software.

However, the customer may wish to retain the Nortel Networks Call Center Reporting

2.5/3.0/3.5 software in order to allow them to review the historical reports that were gathered

with their old system.

Leaving the Nortel Networks Call Center Reporting 2.5/3.0/3.5 Master or Multiple Client

software on the PC which is going to be used as the Web Host PC will not affect the operation of

Nortel Networks Reporting for Call Center.

The two different applications can co-reside on the same PC with no interaction.

That is, installing Nortel Networks Reporting for Call Center onto a PC on which Nortel

Networks Call Center Reporting 2.5/3.0/3.5 is already installed will not cause either of the

applications a problem in running.

Note If the Nortel Networks Call Center Reporting 2.5/3.0/3.5 software was configured to drive

any IP wallboards that are going to be driven by Nortel Networks Reporting for Call

Center, remember to take them out of the Nortel Networks Call Center Reporting

2.5/3.0/3.5 configurations, otherwise both sets of software will try to drive the wallboards,

which will result in the wallboard display flashing back and forth between the two sets of

data being sent to it by the two different applications.

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