Avaya Call Center Reporting Guia do Utilizador

Upgrading from Call Center Reporting to Reporting for Call Center www.nortelnetworks.com© 2003 Nortel Networks Issue 1 (1) www.nortelnetworks.com© 2

Introduction Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 6Windows NT 4.00.1381 Windows 2000 5.00.2195 Windows XP

Installation 7Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center Installation Introduction This chapter describes the in

Installation Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 8Installing Nortel Networks Reporting for Call Center soft

Installation 9Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center 4. Check that TCP/IP appears on the list of installed

Installation Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 10Figure 1: InstallShield Initialization Dialog The Extrac

Installation 11 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center Figure 3: InstallShield Wizard Start Dialog The dial

Installation Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 12Figure 4: License Agreement Dialog The dialog shown in F

Installation 13 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center Figure 5: Customer Information Dialog If you clicked

Installation Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 14Figure 6: Choose Destination Location If you clicked the

Installation 15 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center Figure 7: Setup Status Dialog If you clicked the Nex

Table of Contents Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) iTable of Contents Change History...

Installation Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 16Figure 9: Java Installation Dialog This informs you tha

Installation 17 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center When your PC has been rebooted, you will be able to s

Configuration Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 18Configuration Quick Steps to Configure Nortel Networks

Verification 19 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center Figure 11: Log In page Note: A System Administrator

Configuration Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 20Figure 12: Change Password Page Ask the Customer what

Verification 21 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center Administration Menu Figure 13: Administration Menu Pa

Configuration Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 22Figure 14: Call Center Connection Page Enter the IP Ad

Verification 23 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center the Call Center platform to HTTP you must also change

Accessing the Real Time Screens Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 24Verification Accessing the Real Time

Verification 25 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center Figure 16: User Main Menu Click on the Real Time opti

Table of Contents Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) ii References...

Accessing the Real Time Screens Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 26Figure 17: Real Time menu page Click

Verification 27 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center Figure 18: Real Time Summary Skillset Selection page

Accessing the Real Time Screens Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 28Figure 19: Real Time Summary Skillset

Verification 29 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center Figure 20: Real Time Summary screen Note The list of

Accessing the Real Time Screens Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 302. Ensure you have correctly entered

References 31 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center References 1 McKay, David Reporting for Call Center Set

References Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 32Index AAdministration Menu, 2, 20, 21, 24 Administration M

Index 33 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center UUnified Manager, 9 Upgrading, 2 Upload, 2, 3, 4 URL, 18 Use

Table of Figures Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) iii Table of Figures Figure 1: InstallShield Initiali

Change History 1 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center Change History Issue 01 (01) – 15-Dec-2003 1. Ori

How To Use This Guide 2 Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center How to use this guide Introduction This guid

Introduction 3Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center Introduction Introduction New! Brand New Product Archit

Introduction Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1) 4Real Time screens. If they ever changed the Call Center

Introduction 5Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center Note The hardware used as the Master PC for the Nortel