Avaya Call Center Reporting Guia do Utilizador descarregar pdf (Página 28)

Accessing the Real Time Screens

Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1)

Verification

Accessing the Real Time Screens

Reporting Option

At the main Administration Menu, shown below, click on the Reports option.

Figure 15: Administration Menu page

You will be presented with the Main Menu normally seen by regular (non-Administrative Users)

when they Log In to Nortel Networks Reporting for Call Center. This is shown below.

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Avaya Call Center Reporting Guia do Utilizador Página 28