Avaya Call Center Reporting Guia do Utilizador descarregar pdf (Página 32)

Accessing the Real Time Screens

Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1)

Figure 19: Real Time Summary Skillset Selection page with all Skillsets Selected

Click on the Call Summary button. You will be presented with the Call Summary Real Time

screen, shown below.

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Avaya Call Center Reporting Guia do Utilizador Página 32