Avaya BCM50 2.0 Guia do Utilizador descarregar pdf (Página 25)

Upgrade Guide

Appendix A

Troubleshooting

This chapter provides information about troubleshooting the BCM50 2.0 (or SRG50 2.0) upgrade

process.

If you are not certain about how to deal with specific conditions, contact technical support for

assistance. For more information about getting help, see This section explains how to get help for

Nortel products and services. on page 5. If you encounter an error, click the Show Details button

for more information.

This chapter contains information about:

• Software updates log file on page 25

• Common troubleshooting issues on page 25

Software updates log file

After the upgrade is complete, specific issues and conditions are captured in the software updates

log file (softwareupdates.log) that can assist in troubleshooting problems. The softwareupdates.log

file is created as the upgrade begins and information is appended to this file during the upgrade

process. When the upgrade is complete, you can access this log file by using Element Manager to

retrieve the diagnostic logs (Log Management feature).

Common troubleshooting issues

The following sections describe general issues that prevent your BCM50 system from functioning

properly.

If a stage of the BCM50 2.0 (or SRG50 2.0) upgrade fails

If a stage of the BCM502.0 (or SRG50 2.0 upgrade fails), contact technical support for assistance

in identifying the severity of the failure.

Correct the issue that caused the stage of the upgrade to fail and attempt the upgrade again.

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