Avaya Call Center Reports Explained Manual do Utilizador descarregar pdf (Página 6)

How To Use This Guide 2

Reports Explained Issue 1 (2)

How to use this guide

Introduction

This guide is designed to explain the reports and how they will display the statistics related to

various call treatments and sequences of actions relating to calls.

Use this guide as an ongoing reference. This chapter tells you what to expect as you read this

guide and how information in this guide is presented.

How this guide is organized

The Reports Explained guide is organized according to the following chapters:

How to use this guide Provides a brief overview identifying the organization of

this guide.

Introduction Gives a foundation to the understanding of the reports

contained within the Nortel Networks Reporting for Call

Center application.

Reports Explained describes each report, with examples of suggested usage.

References

Lists any other documents referenced from within the

body of this document

Index A cross-reference of topics in this document.

1 2 3 4 5 6 7 8 9 10 11 ... 43 44

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Avaya Call Center Reports Explained Manual do Utilizador Página 6