Avaya Call Center Reports Explained Manual do Utilizador descarregar pdf (Página 18)

Reports Explained

Reports Explained Issue 1 (2)

and to make use of your services) or perhaps the report could be checked for the Calling Line ID

of Gold or preferred customers (remember that you can search through on-screen reports, see

Page 8).

This report can also be used to see whether there is a spate of abandoned calls before or after the

Call Center is closed, which can be used as an indicator of whether the Call Center should be

staffed for a longer period, perhaps by a reduced skeleton staff populated on a rota basis. On the

other hand, perhaps the early and late callers could be rung back to be advised of your opening

hours.

The Call Profile Report (see Page 34) will also indicate where the peaks of the Abandoned Calls

fall throughout the day, but the Abandoned Calling Line ID report will also tell you who

abandoned.

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Avaya Call Center Reports Explained Manual do Utilizador Página 18