Avaya Call Center Reports Explained Manual do Utilizador descarregar pdf (Página 41)

Reports Explained 37

Issue 1 (2) Reports Explained

Unanswered Help Request Report

Figure 23 Unanswered Help Request Report

This report shows the Help Requests that were made by Agents, but which were not serviced by

a Supervisor.

This report should be read in conjunction with the Help request Report (see Page 17) to establish

the total number of Help Requests and Agent is making.

This report can also be used to determine if a Supervisor is refusing too many Help Requests.

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Avaya Call Center Reports Explained Manual do Utilizador Página 41